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What is SurveySensum?

Gain a comprehensive understanding of the critical touchpoints throughout the customer journey, and take proactive measures to enhance overall customer satisfaction. To pinpoint potential obstacles and elevate customer service, it is essential to assess every interaction with clients. Additionally, gauge the likelihood of customers and employees endorsing your products or services. Focus on identifying the most urgent challenges and rank your responses accordingly. Evaluate how user-friendly your product or service experience is to uncover any friction points that need addressing. Recognize that customer sentiment varies at each stage of their journey, and it is crucial to gather feedback more frequently than just once a month. By collecting insights after each transaction, you can easily detect the touchpoints most in need of improvement. Employ text analysis to delve into the open-ended feedback from those interactions, enabling you to uncover the underlying causes of any friction experienced by customers and inform your strategy for enhancements. This ongoing process will help you create a more seamless experience for your clientele, ultimately fostering loyalty and satisfaction.

What is Submit Ninja?

Submit.ninja serves as a fast and efficient platform for collecting NPS and CSAT feedback, specifically aimed at teams that desire structured insights without the intricacies of a full-fledged survey system. There’s no requirement for registration, so you can swiftly create a tailored feedback form by choosing from a variety of templates, personalizing colors, and defining essential metadata such as user ID, campaign, or plan. Once your form is ready, you can seamlessly integrate it into your website or application, or distribute it via a full-page link. The collected responses are presented in a user-friendly dashboard that facilitates trend monitoring over time, and you can configure email alerts to keep you informed about new feedback or efficiently send them to your CRM or helpdesk. For those needing further analysis, all data can be conveniently exported as a CSV file. With support for multiple languages, Submit.ninja ensures a cohesive brand experience, positioning itself as a lightweight and accessible tool that enables quick feedback acquisition. This streamlined approach is particularly advantageous for teams aiming to improve customer interactions without the hassle of convoluted tools, allowing for prompt adjustments based on user input. By utilizing Submit.ninja, organizations can effectively enhance their customer satisfaction efforts and respond proactively to feedback.

Media

Media

No images available

Integrations Supported

Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Outlook
Salesforce
Slack
Stackreaction
WhatsApp
Zapier
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$99 per month
Free Version

Pricing Information

$39/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

SurveySensum

Date Founded

2018

Company Location

India

Company Website

www.surveysensum.com

Company Facts

Organization Name

Submit Ninja

Date Founded

2025

Company Location

Austria

Company Website

submit.ninja/

Categories and Features

Customer Satisfaction

Not specified

Market Research

Not specified

NPS

Not specified

Survey

Data Analysis Tools
Mobile Survey
Offline Response Collection
Question Library
Site Intercept Survey
Skip Logic

Text Analytics

Not specified

Categories and Features

NPS

Not specified

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