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What is Surveyapp?

You now have access to the fastest and most straightforward way to gather invaluable insights from your customers and team members. Initiating this process takes mere minutes, allowing you to join thousands of organizations that are enhancing their customer engagement and employee happiness. You can swiftly collect feedback using a tablet or a specialized device, even when you are not connected to the internet. This adaptable system enables you to gather data in diverse environments, whether you are interested in understanding customer feedback, generating leads at an exhibition, conducting market research on-site, or performing evaluations in real-time. You can also send out personalized email surveys to quickly assess the sentiments of both your customers and staff. Effortlessly track key experience metrics such as NPS, eNPS, CSAT, and customer effort scores. Make use of SurveyKiosk, a robust and scalable platform that captures immediate feedback at pivotal moments during the customer journey. Gaining insights into what drives customer and employee satisfaction or dissatisfaction will allow you to implement informed enhancements that contribute to your success. By adopting this strategy, your organization will be equipped to adapt flexibly and excel in an increasingly competitive environment, thereby ensuring long-term sustainability and growth.

What is Squelch?

Squelch presents an innovative solution that revolutionizes customer experience by providing agents with timely and contextually relevant insights, which in turn enhances interactions with customers and improves overall team efficiency. This platform integrates smoothly with existing data systems to create actionable intelligence, enabling managers to monitor agent performance effectively while offering executives crucial insights into how customer experience initiatives impact financial results. Built with a focus on security and user-friendliness, Squelch demands minimal maintenance and is easy to set up. Additionally, its rapid installation process and out-of-the-box features allow businesses to start witnessing a return on investment within just a single day. By seamlessly connecting with the tools already in use by support and success teams, Squelch significantly boosts their ability to assist customers effectively. Leveraging this platform enables companies to elevate their customer experience substantially, equipping support and success teams to address even the most complex challenges with assurance. This holistic strategy not only enhances customer satisfaction but also fosters greater team engagement and productivity, creating a win-win situation for everyone involved. Ultimately, Squelch empowers organizations to transform their customer service into a competitive advantage.

Media

Media

Integrations Supported

Salesforce
Slack
Box
Confluence
Google Drive
HubSpot CRM
HubSpot Customer Platform
Jira
Microsoft 365
Microsoft Exchange
Microsoft Teams
ServiceNow
Shopify
Zendesk
Zendesk Guide

Integrations Supported

Salesforce
Slack
Box
Confluence
Google Drive
HubSpot CRM
HubSpot Customer Platform
Jira
Microsoft 365
Microsoft Exchange
Microsoft Teams
ServiceNow
Shopify
Zendesk
Zendesk Guide

API Availability

Has API

API Availability

Has API

Pricing Information

$23.99 per month
Billed annually
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Surveyapp

Company Location

United Kingdom

Company Website

www.surveyapp.io

Company Facts

Organization Name

Squelch

Date Founded

2015

Company Location

United States

Company Website

www.squelch.io

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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