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What is Surveyed?

Elevate your product assessments by integrating authentic video and text feedback from real customers. Begin by outlining the metadata for your survey, clarifying the type of questionnaire you will use and whether you will solicit video or text responses. After providing a thorough description of the product you want to evaluate, you can extend invitations to your entire user base as many times as necessary. Upon gathering the desired feedback, you have the option to create individual videos for each reviewer or to consolidate their responses into a single, cohesive video, based on what suits your needs best. Utilizing video surveys significantly enriches your comprehension of customer emotions, offering insights that exceed those obtained from conventional text surveys. We categorize feedback into positive and negative segments using sentiment analysis, giving you a clear perspective on customer viewpoints. Participants can conveniently share their thoughts through our user-friendly app or website, both designed to ensure smooth functionality. Our commitment to security is paramount, effectively safeguarding your data from any unauthorized access right from the beginning. This innovative method not only strengthens your connection with customers but also provides invaluable insights into their experiences, fostering a deeper understanding of their needs and preferences. By adapting to this approach, you position your brand to thrive in a competitive landscape.

What is Ikeono?

Ikeono enables retailers of all sizes to improve their operations by enhancing communication through text messaging. This all-encompassing platform offers features like business text messaging, automated review requests, secure Text-to-Pay options, and transforming web chats into text, which helps convert site visitors into paying customers. Retailers can leverage SMS to streamline feedback collection for the Net Promoter Score (NPS), thereby allowing them to strengthen customer relationships or amplify the voices of their supporters, all while managing interactions conveniently through a centralized inbox. With integration into Lightspeed POS, businesses can seamlessly send texts from the app, including sales receipts, quotes, work order updates, alerts for special orders, and automated campaigns for NPS and reviews. Initially launched in 2018 as an app tailored for bike shop services, Ikeono has expanded its offerings to encompass diverse industries like biking, golfing, jewelry, pets, and boutiques, introducing functionalities such as text-based payments, automated review processes, and scheduled messaging to cater to various business requirements. This adaptability not only empowers retailers to align with customer preferences but also fosters deeper, more meaningful connections within the marketplace, allowing businesses to thrive in today's competitive landscape.

Media

Media

Integrations Supported

Facebook
Affirm
Afterpay
Apple Pay
Google
Google Pay
Hubtiger
Klarna
Mastercard Payment Gateway Services
Stripe
Visa Click to Pay
WhatsApp
X (Twitter)

Integrations Supported

Facebook
Affirm
Afterpay
Apple Pay
Google
Google Pay
Hubtiger
Klarna
Mastercard Payment Gateway Services
Stripe
Visa Click to Pay
WhatsApp
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$49.99 per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spicyfy Ventures

Date Founded

2018

Company Location

United States

Company Website

surveyed.live/

Company Facts

Organization Name

Ikeono

Company Location

United States

Company Website

www.ikeono.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

NPS

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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