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What is Surveyed?

Elevate your product assessments by integrating authentic video and text feedback from real customers. Begin by outlining the metadata for your survey, clarifying the type of questionnaire you will use and whether you will solicit video or text responses. After providing a thorough description of the product you want to evaluate, you can extend invitations to your entire user base as many times as necessary. Upon gathering the desired feedback, you have the option to create individual videos for each reviewer or to consolidate their responses into a single, cohesive video, based on what suits your needs best. Utilizing video surveys significantly enriches your comprehension of customer emotions, offering insights that exceed those obtained from conventional text surveys. We categorize feedback into positive and negative segments using sentiment analysis, giving you a clear perspective on customer viewpoints. Participants can conveniently share their thoughts through our user-friendly app or website, both designed to ensure smooth functionality. Our commitment to security is paramount, effectively safeguarding your data from any unauthorized access right from the beginning. This innovative method not only strengthens your connection with customers but also provides invaluable insights into their experiences, fostering a deeper understanding of their needs and preferences. By adapting to this approach, you position your brand to thrive in a competitive landscape.

What is SOMTAB?

Clients’ perceptions of your organization during every interaction, especially during pivotal moments, play a crucial role in shaping their overall feelings towards it. By practicing active listening throughout the customer journey, you can gain a deeper understanding of your clients' requirements and improve your ability to react appropriately. Clearly, evaluating the customer experience is essential for implementing successful business strategies. It is a well-known fact that a happy customer forms the backbone of loyalty. Our support spans every stage of project execution, starting from the design phase and concluding with an analysis of the results. This encompasses the thorough development of customer survey techniques or voice of the customer initiatives. We prioritize continual data gathering from the specified audience and produce comprehensive reports and dashboards that aid in making informed decisions across all levels of the organization. Furthermore, we establish a structured feedback loop strategy that includes follow-up engagement with clients post-survey, featuring strategic design and manager training, to ensure your organization stays aligned with customer expectations. By nurturing this continuous cycle of feedback and enhancement, we help cultivate a customer-centric culture that not only boosts overall satisfaction but also strengthens loyalty. Ultimately, this approach not only benefits your organization but also creates a more meaningful connection with your clients.

Media

Media

Integrations Supported

Facebook
WhatsApp
X (Twitter)

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49.99 per month
Free Version

Pricing Information

$2000 per year
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Spicyfy Ventures

Date Founded

2018

Company Location

United States

Company Website

surveyed.live/

Company Facts

Organization Name

SOM

Date Founded

1986

Company Location

Canada

Company Website

www.som.ca/en/products/customer-experience-management

Categories and Features

360 Degree Feedback

Not specified

Customer Experience

Feedback Management
Sentiment Analysis
Survey Management

Customer Satisfaction

Survey Management

Market Research

Survey Management

NPS

Not specified

Polling

Not specified

Review Management

Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

Survey

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection

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