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What is Survicate?

Survicate is a Customer Feedback Platform that helps you gather, understand, and act on what your customers say. Launch targeted surveys across web, mobile apps, email, and in-product touchpoints, triggered by user actions and connected to the CRM, helpdesk, and analytics tools you already use. Centralize feedback from 15+ sources, including support tickets, call transcripts, and App Store reviews, and analyze it automatically with Research Hub, our AI research repository. Ask AI Research Assistant your questions and get answers based on your own data. With Survicate MCP, you can access your feedback from Claude, ChatGPT, or Cursor to pull survey results, review research summaries, create Research Hub projects, and set up new surveys in the chat. Share insights where work happens with 45+ native integrations like HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack. Built for product managers, researchers, and CX teams who want feedback to drive their decisions.

What is Cloud4Feed?

Cloud4Feed offers a diverse range of feedback collection methods, allowing businesses to customize the channels for acquiring customer insights across different touchpoints, which results in a greater accumulation of feedback. By modifying the frequency of feedback requests based on the processing times at these touchpoints, companies can prevent overwhelming customers with an excessive number of surveys simultaneously. The introduction of validity periods for feedback submissions guarantees that the responses are both relevant and timely. Furthermore, businesses can create reminders for customers who have yet to share their insights, thereby enhancing engagement in the process. This approach empowers customers to articulate their expectations of the brand or store, express their opinions on the store environment, and communicate any specific desires related to the products or services available. In sectors like the automotive industry, feedback is diligently gathered at various interaction points, enabling management to effectively respond to the insights obtained. Additionally, the most appropriate communication channel is determined for customers who have recently utilized services, ensuring swift follow-up. Such a proactive strategy not only boosts customer satisfaction but also cultivates a culture of constant improvement, ultimately leading to enhanced loyalty and a stronger relationship between the business and its clientele. This ongoing dialogue helps businesses stay attuned to the evolving needs and preferences of their customers.

Media

Media

Integrations Supported

AccessOwl
ActiveCampaign
Braze
Campaign Monitor
Customer.io
Fullstory
Google Meet
HubSpot Marketing Hub
Integry
Klaviyo
Mailchimp
Microsoft Teams
Mixpanel
Optimizely One
Quickwork
Segment
Slack
Zendesk
iPresso

Integrations Supported

HTML

API Availability

API Availability

Has API

Pricing Information

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Survicate

Date Founded

2013

Company Location

Poland

Company Website

survicate.com

Company Facts

Organization Name

Cloud4Feed

Company Location

Turkey

Company Website

www.cloud4feed.com/index/listen

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic

User Research

Not specified

Categories and Features

Customer Engagement

Not specified

Customer Experience

Not specified

Customer Feedback

Not specified

NPS

Not specified

Sentiment Analysis

Not specified

Survey

Not specified

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