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What is Survicate?

Survicate is a Customer Feedback Platform built for product managers, researchers, and CX teams who need more than a survey tool. Deploy surveys across web, mobile, email, and in-product channels triggered by specific user behaviors, segments, or events. Connect them directly to HubSpot, Salesforce, Intercom, Zendesk, Amplitude, Slack, and 40+ other tools so feedback lands where your team already works. Go beyond surveys with multi-source feedback aggregation: pull in support tickets, call transcripts, App Store reviews, and 12+ other sources into one place. Research Hub, our AI research repository, automatically tags, categorizes, and analyzes all of it. AI Research Assistant lets you query your entire feedback dataset in plain language, with every answer traced back to real data. Everything is built to connect: 40+ native integrations, behavior-based targeting, and a data model that maps feedback to the users and accounts already in your CRM. For teams that need feedback to do more than sit in a report.

What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

Media

Media

Integrations Supported

Zapier
AccessOwl
ActiveCampaign
Adobe Marketo Engage
Amplitude
Customer.io
Fullstory
GetResponse
Google Cloud BigQuery
HubSpot Marketing Hub
Kit
Mailchimp
Pipedrive
Quickwork
RudderStack
Salesforce Marketing Cloud Account Engagement
Slack
Zoho Campaigns
iPresso

Integrations Supported

Zapier
Qualtrics XM Platform

API Availability

API Availability

Has API

Pricing Information

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Survicate

Date Founded

2013

Company Location

Poland

Company Website

survicate.com

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic

User Research

Not specified

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Library
Site Intercept Survey

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