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What is Survicate?

Survicate is a Customer Feedback Platform that helps you gather, understand, and act on what your customers say. Launch targeted surveys across web, mobile apps, email, and in-product touchpoints, triggered by user actions and connected to the CRM, helpdesk, and analytics tools you already use. Centralize feedback from 15+ sources, including support tickets, call transcripts, and App Store reviews, and analyze it automatically with Research Hub, our AI research repository. Ask AI Research Assistant your questions and get answers based on your own data. With Survicate MCP, you can access your feedback from Claude, ChatGPT, or Cursor to pull survey results, review research summaries, create Research Hub projects, and set up new surveys in the chat. Share insights where work happens with 45+ native integrations like HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack. Built for product managers, researchers, and CX teams who want feedback to drive their decisions.

What is Reptrics?

Empower your teams to tackle customer attrition and explore growth opportunities by providing them with actionable insights. Make informed decisions promptly, regardless of the geographical locations of your customers. With customized solutions for every stage of the customer journey—spanning digital touchpoints, customer support, onsite interactions, and account management—you have the essential tools to amplify the success of your customer experience (CX) efforts across your organization. Connect with customers in their preferred environments and capture real-time feedback during key interactions. By consolidating various channels and data sources into a unified platform, you'll achieve a comprehensive view of customer feelings and experiences. The Reptrics survey tool allows you to collect valuable insights regarding customer opinions and satisfaction through commonly utilized survey techniques. Furthermore, Reptrics automatically channels recommended actions to the appropriate teams within their established tools, enabling swift enhancements in customer satisfaction and loyalty. This cohesive strategy not only improves customer retention rates but also cultivates a mindset of ongoing enhancement, ultimately benefiting your organization as a whole. As you implement these tools, you'll likely witness significant shifts in customer engagement and long-term loyalty.

Media

Media

Integrations Supported

Intercom
Mixpanel
Pipedrive
Salesforce
Segment
Slack
Zendesk
Productboard
RudderStack
Uxcam
Zapier
Zoho Campaigns

Integrations Supported

Intercom
Mixpanel
Pipedrive
Salesforce
Segment
Slack
Zendesk
Copper
IBM Targetprocess
Jira
Microsoft Outlook
QuickBooks Online
Recurly
Wrike

API Availability

API Availability

Has API

Pricing Information

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Survicate

Date Founded

2013

Company Location

Poland

Company Website

survicate.com

Company Facts

Organization Name

Reptrics

Company Location

United States

Company Website

www.reptrics.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic

User Research

Not specified

Categories and Features

Customer Satisfaction

Not specified

Customer Success

Not specified

NPS

Not specified

Review Management

Response Management
Review Monitoring
Review Notification

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