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What is Survicate?

Survicate is a Customer Feedback Platform that helps you gather, understand, and act on what your customers say. Launch targeted surveys across web, mobile apps, email, and in-product touchpoints, triggered by user actions and connected to the CRM, helpdesk, and analytics tools you already use. Centralize feedback from 15+ sources, including support tickets, call transcripts, and App Store reviews, and analyze it automatically with Research Hub, our AI research repository. Ask AI Research Assistant your questions and get answers based on your own data. With Survicate MCP, you can access your feedback from Claude, ChatGPT, or Cursor to pull survey results, review research summaries, create Research Hub projects, and set up new surveys in the chat. Share insights where work happens with 45+ native integrations like HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack. Built for product managers, researchers, and CX teams who want feedback to drive their decisions.

What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

Media

Media

Integrations Supported

Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
ActiveCampaign
Campaign Monitor
Customer.io
Drip
GetResponse
Google Cloud BigQuery
Google Sheets
Integry
Kit
Klaviyo
Mixpanel
RudderStack

Integrations Supported

Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
FreshMail
Manago AI
Stackreaction

API Availability

API Availability

Pricing Information

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Offered?

Pricing Information

$49.00/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Survicate

Date Founded

2013

Company Location

Poland

Company Website

survicate.com

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic

User Research

Not specified

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Survey

Not specified

Forms Automation

Collaboration
Drag & Drop
Text Editing

Market Research

Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Customizable Tests
Online Testing
Personality Testing
Real Time Reporting
Skill Testing

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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