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What is Survox?

Survox IVR provides an affordable and automated system for executing interactive surveys that collect information on customer experiences, market research, and public opinion. This platform facilitates quick voice interactions, thereby reaching demographics that are only reachable via telephone. By offering various engagement methods that align with respondents' preferences, it significantly increases the chances of receiving valuable feedback. To avoid biased outcomes that may represent only the views of those who are either very pleased or very displeased, Survox initiates proactive outbound surveys following transactions. Furthermore, it integrates inbound and outbound calls within interviewer queues, ensuring that callback responses are handled promptly. In addition, it adeptly screens, directs, and manages calls to maximize caller retention rates. Survox is also capable of scheduling interviews autonomously or conducting them while gathering essential feedback after transactions, which aids in forming a complete picture of customer sentiments. This comprehensive strategy empowers businesses to delve deeper into their customer interactions and improve overall service quality. By doing so, they can adapt their strategies based on the valuable insights gained from the feedback collected.

What is Broadband Dynamics?

Comprehensive omni-channel software solutions integrate multiple communication methods, including Voice, SMS, WebChat, and various social media platforms. They boast a TCPA-compliant manual dialing system that is enhanced with predictive, progressive, and power dialers. In addition to these features, they provide ACD/queues, capabilities for call and screen recording, sentiment analysis, as well as tailored dashboards and sophisticated reporting tools equipped with automation options. Quality Assurance is embedded in the system, which includes automated call scoring, and is further enhanced with AI-driven solutions for Voice, Chat, and SMS BOTs. Moreover, the platform offers CPaaS for the automated acquisition and management of phone numbers through our carrier network, facilitating seamless connectivity and operational efficiency across all communication channels. This all-encompassing framework empowers businesses to refine their customer engagement strategies and significantly improve interaction quality. As a result, organizations can better meet their customers' needs and drive long-term loyalty.

Media

Media

No images available

Integrations Supported

Debtmaster

Integrations Supported

Debtmaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Enghouse Insights

Date Founded

1984

Company Location

United States

Company Website

www.enghouseinsights.com/products/survox-collect-analyze-succeed/

Company Facts

Organization Name

Broadband Dynamics

Date Founded

1996

Company Location

United States

Company Website

www.broadbanddynamics.com

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SD-WAN

Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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