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What is SusTern AI-Commerce?

SusTern AI-Commerce represents a groundbreaking platform that utilizes AI technology to assist independent retailers and small businesses across Canada. In contrast to conventional solutions that can cost over $700 per month for separate tools, SusTern provides 16 interconnected AI-driven dashboards that cover areas like inventory management, marketing, SEO, shipping, fraud detection, and customer relationship management, all under one affordable umbrella. This platform is designed for merchants who wish to enhance their operations with AI, automating essential tasks such as creating product listings, optimizing storefront SEO, forecasting demand, engaging customers, and improving search visibility through its Agentic Commerce and Universal Commerce Protocol (UCP) layer, which guarantees easy discoverability on major search engines like Google and Bing, as well as through voice assistants. For those using Clover POS, syncing products, inventory, and orders is seamless, with plans that boast zero transaction fees and a comprehensive suite of AI commerce solutions, eliminating unexpected costs and the complexities associated with app marketplaces. Additionally, SusTern benefits from its partnership with Google for Startups and is based in Kitchener, Ontario, with the goal of revolutionizing the retail sector for small businesses nationwide. The platform not only represents the next generation of commerce but also ensures that cutting-edge technology is both accessible and affordable for retailers of all sizes, empowering them to compete effectively in a rapidly evolving marketplace. Ultimately, SusTern is set to redefine how independent merchants operate and thrive in a digital world.

What is MerchantPlay?

MerchantPlay is connected inventory management software for growing retailers, ecommerce sellers and wholesalers that have outgrown spreadsheets and basic channel inventory but do not need the cost or complexity of a traditional ERP. Founded in Singapore in 2013, MerchantPlay brings purchasing, receiving, product management, multi-location inventory, transfers, stocktakes, sales, fulfilment, invoicing and returns together in one browser-based platform. Inventory traceability is built into the system. Stock Journey provides an auditable view of quantity movements, while Unit Journey tracks the lifecycle of individual serialised items from receipt through sale and return. MerchantPlay also includes a browser-based POS for in-store selling and is designed to connect physical outlets with ecommerce and accounting systems. It works with existing retail hardware, allowing businesses to improve inventory control without replacing their current equipment.

Media

Media

No images available

Integrations Supported

EasyPost
Google Cloud AI Infrastructure
Google Cloud Platform
SignalWire
Stripe
Stripe Billing
Stripe Connect

Integrations Supported

EasyPost
Google Cloud AI Infrastructure
Google Cloud Platform
SignalWire
Stripe
Stripe Billing
Stripe Connect

API Availability

Has API

API Availability

Has API

Pricing Information

$70/month
Plans are billed annually with options tailored by business model:
• Retailer: $70/mo (Launch) to $700/mo (Enterprise)
• Wholesaler: $175/mo (Launch) to $1,750/mo (Enterprise)
• Manufacturer: $350/mo (Launch) to $3,500/mo (Enterprise)

A 30-day trial is available for $25. Includes AI agents, catalog management, inventory sync, and procurement tools. Replaces up to 5 standalone software tools (PIM, procurement, inventory, SEO, storefront) for up to 95% in monthly software savings.
Free Version
Free Trial Offered?

Pricing Information

$29 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SusTern Inc.

Date Founded

2023

Company Location

Kitchener, Ontario, Canada

Company Website

www.sustern.ca

Company Facts

Organization Name

MerchantPlay

Date Founded

2013

Company Location

Singapore

Company Website

www.merchantplay.com

Categories and Features

Categories and Features

Point of Sale

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

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