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What is Sutherland Translate AI?

Sutherland Translate AI provides a powerful, automated multilingual translation solution that harnesses artificial intelligence for real-time communication across more than 150 languages, with capabilities extending to 163 languages and upwards of 200 regional dialects. This advanced technology empowers businesses to significantly improve customer satisfaction by enabling non-native speakers to engage with clients in their preferred languages, all while seamlessly integrating with current contact center platforms and comprehensive customer relationship management systems. Boasting an impressive operational accuracy of 90%, it utilizes culturally-aware regional glossaries to preserve linguistic nuances, thereby enhancing both the translation quality and customer comfort. Additionally, Sutherland Translate AI streamlines operational workflows, allowing for the rapid training of new languages in less than three weeks and onboarding of new agents in just 48 hours, which supports quick scaling of services across various regions. Consequently, organizations can swiftly and effectively address a wide array of customer needs, promoting a more inclusive and responsive service atmosphere. This capacity for rapid adaptation not only benefits customer interactions but also positions companies favorably in an increasingly competitive landscape.

What is Sutherland Connect?

Effective customer service is essential for improving customer loyalty and retention, which in turn significantly impacts a company's financial success. With customer expectations rapidly changing in recent years, there is now a demand for seamless interactions across multiple platforms, such as social media, messaging applications, and live chat. Customers expect quick and efficient service regardless of the channel they choose, as well as consistent support even when switching between different platforms. Sutherland Connect offers a powerful cloud-based omnichannel customer experience solution that utilizes cutting-edge engagement technologies to serve clients globally, all within a secure, multi-tenant environment. By adopting this hybrid approach, we can provide features typically exclusive to on-premise solutions, all delivered through a flexible 'as-a-service' model that can be tailored to meet our clients' unique requirements. This forward-thinking strategy not only improves the overall customer experience but also strengthens lasting relationships, which are vital for sustained business growth. Additionally, by continuously evolving our services to meet changing demands, we ensure that our clients remain competitive in an ever-shifting market landscape.

Media

Media

Integrations Supported

SaaSOps Marketizer

Integrations Supported

SaaSOps Marketizer

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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