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Ratings and Reviews 0 Ratings
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What is SutiDesk?
SutiDesk provides an easy-to-use online helpdesk software tailored to enhance customer support for organizations of all sizes. Its user-friendly and collaborative design ensures that customer inquiries are resolved swiftly and effectively, while also providing a complete overview of all support requests. The platform enables businesses to seamlessly oversee and manage support tickets and related activities from a single, centralized interface. With SutiDesk, the hassle of installation is eliminated, making it straightforward to deploy. It significantly reduces both the time taken to resolve tickets and the overall costs of support services. Available on any device at any time, it guarantees exceptional capabilities for managing support tickets. Furthermore, the software boosts customer service productivity through automated features that transform emails into tickets and streamline customer case management. This tool ensures dependable support for both new and existing clientele, while also gathering tickets from multiple channels. Moreover, it empowers businesses to provide tailored assistance to their customers, making it a comprehensive solution that grows alongside organizational needs. SutiDesk not only optimizes operations but also cultivates stronger customer relationships by enhancing overall service quality and responsiveness. In doing so, it positions companies to meet the evolving expectations of their customers effectively.
What is Artologik HelpDesk?
At Artologik HelpDesk, we place great emphasis on building strong relationships, which inspires us to lay a robust foundation for delivering outstanding support based on your experiences. With a rich history spanning over thirty years, our expertise is designed to enhance the way you communicate. Our platform offers seamless omnichannel ticket registration, making support processes more manageable and efficient. Empower your team with our intuitive dashboards and collaborative tools to ensure effective ticket management. By utilizing our reporting engines, you can focus on ongoing enhancement by identifying and addressing areas that require improvement. Additionally, archiving resolved tickets will enrich your FAQ, leading to smoother workflows and quicker resolutions. Strengthen your brand's reputation by providing thorough technical support and user guidance, while simultaneously fostering strong customer relationships as you handle various issues related to complaints, returns, and refunds. Moreover, our dedicated tool for managing HR inquiries about salaries, agreements, and other concerns will help ensure that all aspects of your operations run smoothly. As you embrace the future of customer service and HR management, trust in our innovative solutions to keep your organization at the forefront of excellence. We are committed to supporting your journey toward enhanced efficiency and customer satisfaction.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
€160 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SutiSoft
Company Location
United States
Company Website
www.sutisoft.com/helpdesk-software/
Company Facts
Organization Name
Artisan Global Media
Date Founded
1988
Company Location
Sweden
Company Website
www.artisan.se
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
