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Ratings and Reviews 0 Ratings
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What is SutiDesk?
SutiDesk provides an easy-to-use online helpdesk software tailored to enhance customer support for organizations of all sizes. Its user-friendly and collaborative design ensures that customer inquiries are resolved swiftly and effectively, while also providing a complete overview of all support requests. The platform enables businesses to seamlessly oversee and manage support tickets and related activities from a single, centralized interface. With SutiDesk, the hassle of installation is eliminated, making it straightforward to deploy. It significantly reduces both the time taken to resolve tickets and the overall costs of support services. Available on any device at any time, it guarantees exceptional capabilities for managing support tickets. Furthermore, the software boosts customer service productivity through automated features that transform emails into tickets and streamline customer case management. This tool ensures dependable support for both new and existing clientele, while also gathering tickets from multiple channels. Moreover, it empowers businesses to provide tailored assistance to their customers, making it a comprehensive solution that grows alongside organizational needs. SutiDesk not only optimizes operations but also cultivates stronger customer relationships by enhancing overall service quality and responsiveness. In doing so, it positions companies to meet the evolving expectations of their customers effectively.
What is Squish?
Squish is a versatile cloud management platform used by organizations around the world to streamline the coordination of tasks, handle customer queries, manage product development, and perform numerous other duties. It allows users to effortlessly and securely oversee elements like product advancement, bug tracking, quality control issues, help desk inquiries, and client communications from any internet-connected device. Featuring an intuitive and easy-to-navigate interface, Squish enables users to establish customized projects in just a few moments. The platform is flexible, allowing modifications to projects in order to collect the specific information needed for effective issue resolution. Users can monitor various facets such as product progress, customer requests, software issues, help desk tickets, and more, thus providing a holistic view of their operations. Squish greatly simplifies the process of tracking problem-solving from the initial concept stage through to final production with impressive efficiency. Furthermore, it keeps you and your team consistently updated by offering automatic notifications or manual updates as required. Getting a typical project up and running with Squish takes mere minutes, removing the necessity for lengthy tutorials or detailed documentation; simply create a project and start using the platform right away. This level of efficiency significantly enhances collaboration and productivity across multiple departments, making Squish an essential asset for any modern business. Ultimately, it empowers teams to focus on their core objectives while managing their tasks more effectively.
Integrations Supported
RemoteLaunch
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SutiSoft
Company Location
United States
Company Website
www.sutisoft.com/helpdesk-software/
Company Facts
Organization Name
IMS, Inc.
Date Founded
1974
Company Location
United States
Company Website
www.squishlist.com
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
