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What is SutiDesk?
SutiDesk provides an easy-to-use online helpdesk software tailored to enhance customer support for organizations of all sizes. Its user-friendly and collaborative design ensures that customer inquiries are resolved swiftly and effectively, while also providing a complete overview of all support requests. The platform enables businesses to seamlessly oversee and manage support tickets and related activities from a single, centralized interface. With SutiDesk, the hassle of installation is eliminated, making it straightforward to deploy. It significantly reduces both the time taken to resolve tickets and the overall costs of support services. Available on any device at any time, it guarantees exceptional capabilities for managing support tickets. Furthermore, the software boosts customer service productivity through automated features that transform emails into tickets and streamline customer case management. This tool ensures dependable support for both new and existing clientele, while also gathering tickets from multiple channels. Moreover, it empowers businesses to provide tailored assistance to their customers, making it a comprehensive solution that grows alongside organizational needs. SutiDesk not only optimizes operations but also cultivates stronger customer relationships by enhancing overall service quality and responsiveness. In doing so, it positions companies to meet the evolving expectations of their customers effectively.
What is SutiDMS?
SutiDMS is a cloud-based software solution that simplifies the organization, management, sharing, and communication of essential business information. This all-encompassing platform is tailored for businesses of various sizes, providing a range of modules that promote team collaboration, optimize workflow management, and facilitate smooth approval processes. Since it operates entirely online, users can conveniently access SutiDMS from any location at any time, eliminating the need for downloads or installations. The software automates the complete cycle of document and file management, enabling companies to efficiently manage documents, uphold version control, and monitor workflows, records, and folders through a unified platform. Furthermore, it integrates effortlessly with the SutiSign eSignature solution, simplifying the approval workflow. With a focus on enhancing team collaboration and file management, SutiDMS also aids organizations in effectively managing retention schedules and the orderly disposition of their files and records. This powerful tool is vital for businesses looking to boost their document management efficiency and overall operational performance, making it an indispensable asset in today's fast-paced environment.
Integrations Supported
Apple Business Chat
FreshBooks
IBM Cloud
Infor CloudSuite Industrial Enterprise
Microsoft 365
Microsoft Dynamics 365
NetSuite
Optimum HR
Oracle Cloud Infrastructure
PayCheck
Integrations Supported
Apple Business Chat
FreshBooks
IBM Cloud
Infor CloudSuite Industrial Enterprise
Microsoft 365
Microsoft Dynamics 365
NetSuite
Optimum HR
Oracle Cloud Infrastructure
PayCheck
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$18 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SutiSoft
Company Location
United States
Company Website
www.sutisoft.com/helpdesk-software/
Company Facts
Organization Name
SutiDMS
Date Founded
2009
Company Location
United States
Company Website
www.sutisoft.com/sutidms/
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Content Collaboration
Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control