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What is Swan Retail System?

The Swan Retail System (SRS) is a robust omnichannel retail management solution that integrates customer order processing, inventory management, accounting, merchandising, supply chain logistics, and e-commerce capabilities into a single platform. It supports a range of inventory types, such as units, financial products, catalogs, kits, and non-stock items, providing real-time updates on stock levels for both in-store and online sales, along with alerts for when restocking is necessary. In addition, the system manages the complete purchasing and logistics workflow, efficiently handling everything from purchase orders and vendor coordination to tracking containers, managing warehouses, and ensuring timely delivery. SRS easily connects with electronic point of sale (EPOS) systems, customer loyalty programs, e-commerce solutions like WooCommerce and Shopify, as well as CRM and accounting tools, creating a unified database and centralized management for both online and physical retail operations. Designed for a wide array of retail sectors including furniture, home goods, garden centers, department stores, and specialty shops, it also supports different types of customer accounts, such as trade, employee, and store cards. Ultimately, SRS strives to optimize operational processes and elevate the shopping experience for customers across all retail platforms, making it an invaluable asset for retailers looking to enhance their service quality.

What is Furniture Retail System?

Swan Retail's Furniture Retail System (FRS) is an all-encompassing, web-based retail management platform specifically designed for businesses operating in the furniture, flooring, bed & mattress, and appliance industries. This system optimizes the entire retail workflow, encompassing processes from order initiation to the creation of purchase orders, inventory management, warehousing oversight, and delivery scheduling. Among its standout features are a mobile application that enables sales activities both in-store and off-site, an order management system that captures critical customer and product details while offering insights into delivery timelines, and real-time inventory tracking that can be enhanced with optional barcode scanning. The platform also boasts customer service tools, including comprehensive contact logs and complete purchase histories, alongside an integrated e-commerce solution that seamlessly merges online and brick-and-mortar store operations through a single database. Additionally, FRS incorporates sophisticated warehousing features, such as the receipt of goods, bay management, inter-location transfers, and return processing. It further aids in delivery planning by showcasing pertinent details like item counts, weights, delivery stops, and cubic measurements, complemented by visual capacity indicators. Moreover, the system includes capabilities for managing multiple orders grouped into containers, thereby ensuring streamlined logistics and enhanced customer satisfaction, and ultimately contributes to the overall efficiency of retail operations.

Media

Media

Integrations Supported

Fetchify
Mailchimp
Maxoptra
Omnisend
Sage 100
Shopify
Visualsoft eCommerce
WooCommerce
ZeroBounce

Integrations Supported

Fetchify
Mailchimp
Maxoptra
Omnisend
Sage 100
Shopify
Visualsoft eCommerce
WooCommerce
ZeroBounce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Swan Retail

Date Founded

2004

Company Location

United Kingdom

Company Website

www.swanretail.co.uk/swan-retail-system/

Company Facts

Organization Name

Swan Retail

Date Founded

2004

Company Location

United Kingdom

Company Website

www.swanretail.co.uk/furniture-retail-system/

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Retail POS Systems

Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce

Categories and Features

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