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What is Swan Retail System?

The Swan Retail System (SRS) is a robust omnichannel retail management solution that integrates customer order processing, inventory management, accounting, merchandising, supply chain logistics, and e-commerce capabilities into a single platform. It supports a range of inventory types, such as units, financial products, catalogs, kits, and non-stock items, providing real-time updates on stock levels for both in-store and online sales, along with alerts for when restocking is necessary. In addition, the system manages the complete purchasing and logistics workflow, efficiently handling everything from purchase orders and vendor coordination to tracking containers, managing warehouses, and ensuring timely delivery. SRS easily connects with electronic point of sale (EPOS) systems, customer loyalty programs, e-commerce solutions like WooCommerce and Shopify, as well as CRM and accounting tools, creating a unified database and centralized management for both online and physical retail operations. Designed for a wide array of retail sectors including furniture, home goods, garden centers, department stores, and specialty shops, it also supports different types of customer accounts, such as trade, employee, and store cards. Ultimately, SRS strives to optimize operational processes and elevate the shopping experience for customers across all retail platforms, making it an invaluable asset for retailers looking to enhance their service quality.

What is Inforgen?

Manage pricing strategies and profitability for your online product offerings while investigating promotional campaigns, discounts, and gift voucher options. Recognize promising leads, convert them into loyal customers, and streamline order processes to enhance sales team performance through automation and clear oversight. Ensure that Customer Service teams are well-informed about orders and customer communications, while the warehouse adeptly handles inventory management and staff scheduling. Take command of your workforce—your greatest asset—using effective management tools that facilitate performance tracking and ensure all departments are aligned with scheduling capabilities. Keep your inventory, including stock and assets, updated with real-time data to maintain accuracy. Furthermore, lend robust financial oversight to Accounts Payable through a meticulous three-way matching system that incorporates purchase orders, Goods Receipt Notes (GRN), and invoices. Both Accounts Receivable and Accounts Payable can manage their ledgers effectively by addressing discrepancies, supported by an extensive suite of financial reports that provide complete visibility. This cohesive strategy not only boosts operational efficiency but also encourages improved collaboration among various departments, thereby creating a more unified and productive work environment. By fostering communication and transparency, the organization can respond swiftly to market changes and customer needs.

Media

Media

Integrations Supported

Fetchify
Mailchimp
Maxoptra
Omnisend
Sage 100
Shopify
Visualsoft eCommerce
WooCommerce
ZeroBounce

Integrations Supported

Fetchify
Mailchimp
Maxoptra
Omnisend
Sage 100
Shopify
Visualsoft eCommerce
WooCommerce
ZeroBounce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Swan Retail

Date Founded

2004

Company Location

United Kingdom

Company Website

www.swanretail.co.uk/swan-retail-system/

Company Facts

Organization Name

Inforgen

Date Founded

2000

Company Location

United Kingdom

Company Website

www.inforgen.com

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Retail POS Systems

Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce

Categories and Features

Business Management

Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

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