Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Swiftly?
Elevate the rider experience by incorporating superior real-time passenger information combined with innovative predictive algorithms. Enhance both punctuality and schedule adherence by enabling real-time adjustments for your operators while also offering historical data insights for your operations team. Leverage intuitive data visualizations to strategically plan and evaluate service modifications based on a vast database of billions of historical records. Your customer service representatives will be well-equipped to swiftly respond to any inquiries from riders about the transportation system, regardless of the time or question's nature. Identify which specific routes, trips, stops, and segments play a crucial role in impacting overall punctuality. Investigate actual vehicle speeds, travel times, and stop dwell durations to pinpoint immediate opportunities for improving schedule efficiency. Use clear graphs to differentiate between operational and scheduling challenges, providing insights into run-times and operator performance metrics that can enhance decision-making processes. In this way, a data-centric strategy will enable your team to fine-tune service delivery and boost rider satisfaction significantly. With continuous improvement efforts, the quality of the transportation service can progressively elevate the overall user experience.
What is Advanced Customer Information System (A-CIS)?
Knowledge serves as a powerful resource. In today's fast-paced environment, having access to instantaneous information is essential for maintaining high levels of customer satisfaction. Wabtec's Advanced Customer Information System (A-CIS) utilizes real-time data and predictive analytics to provide rail passengers with timely updates, thus enhancing their overall travel experience.
The intuitive web-based graphical interface for operators allows for various functionalities, including scheduled and real-time train arrival notifications, customizable audio and visual messages, live audio announcements, integrated text-to-speech features, pre-designed message templates, and a macro system for efficiency. Moreover, it includes an API for streamlined message management and a mobile interface that enables operators to deliver announcements both remotely and on-site.
In addition, Wabtec's A-CIS continuously monitors servers, station control units, and audio-visual systems to promptly alert operators and maintenance teams about any malfunctions, thereby ensuring that critical components like servers, station control units, serial and IP signs, and audio equipment such as DSPs and amplifiers remain functional. This proactive monitoring not only enhances reliability but also significantly contributes to a more seamless transit experience for all users, making it a vital part of modern rail operations. By prioritizing communication and information flow, Wabtec's A-CIS ultimately fosters greater trust and satisfaction among passengers.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Swiftly
Date Founded
2014
Company Location
United States
Company Website
www.goswift.ly/
Company Facts
Organization Name
Wabtec
Date Founded
1869
Company Location
United States
Company Website
www.wabteccorp.com/digital-intelligence/signaling-and-train-control/information-management/advanced-customer-information-system-a-cis
Categories and Features
Fleet Management
Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management
Public Transportation
Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling
Categories and Features
Public Transportation
Billing & Invoicing
Dispatch Management
Driver Data
Driver Logs
Fixed Route Management
Mileage Tracking
Multiple Route Support
Paratransit Management
Routing
Scheduling