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What is SwissMetrics?

SwissMetrics, a financial technology company located in Switzerland, seeks to transform the way organizations evaluate their counterparty risk exposure by offering an all-encompassing platform for onboarding, compliance, and credit risk management. Developed by a team of experienced finance professionals, this solution promotes better collaboration among both financial and non-financial departments, all aimed at achieving a common goal of increasing value through proficient risk management practices. With a primary focus on enhancing customer satisfaction, SwissMetrics is dedicated to improving the user experience by introducing practical, innovative, and forward-thinking tools. Furthermore, the platform not only streamlines the monitoring of the financial health of clients, suppliers, and potential acquisitions but also significantly strengthens compliance efforts, making it an essential resource for any organization. In this way, SwissMetrics establishes itself as a frontrunner in the FinTech industry, dedicated to fostering success through strategic risk reduction while continuously evolving to meet the dynamic needs of the market. The commitment to innovation and customer-centric solutions ensures that SwissMetrics remains at the forefront of financial technology advancements.

What is Cognitive View?

A system is established to oversee conduct-related risks in real-time, promoting positive behaviors and improving the organizational atmosphere. This system is instrumental in managing customer interactions and effectively tackling issues such as churn and complaints. By automating compliance and implementing quality control measures, it brings to light areas where compliance is lacking and where knowledge may be insufficient. The Cognitive View feature plays a crucial role by capturing, securing, and transcribing audio from both new and existing communication channels, thus creating a neatly organized dataset of recorded conversations. Analyzing these conversations yields valuable insights into customer satisfaction and agent demeanor, allowing organizations to assess whether agents are courteous and empathetic. Furthermore, it evaluates emotional responses through conversational data, empowering businesses to scale their responses to customers effectively. This diligent monitoring of customer service interactions ensures that organizations can promptly and appropriately address customer needs, thereby enhancing overall service quality. In addition to these benefits, the system fosters a deeper understanding of customer sentiments and agent behaviors, ultimately contributing to a more effective and strategic approach to service delivery. By implementing such a comprehensive system, organizations can achieve continuous improvement and adapt to the evolving landscape of customer service.

Media

Media

Integrations Supported

SAP Analytics Cloud

Integrations Supported

SAP Analytics Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SwissMetrics

Date Founded

2020

Company Location

Switzerland

Company Website

www.swissmetrics.com

Company Facts

Organization Name

Cognitive View

Date Founded

2018

Company Location

Australia

Company Website

cognitiveview.com

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Financial Risk Management

Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation

Integrated Risk Management

Audit Management
Compliance Management
Dashboard
Disaster Recovery
IT Risk Management
Incident Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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