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What is Symplii?

Boost the effectiveness of your digital advertising by nurturing positive interactions with customers. By prioritizing customer feedback and enhancing the post-purchase journey, you can maximize your advertising investment. Symplii provides you with all the essential tools to transform reviews into loyal clients. Thanks to Symplii’s cutting-edge solutions, acquiring more positive online testimonials has never been easier. We have helped countless businesses increase their review volumes, leading to a surge in both traffic and sales. The results speak for themselves: our clients enjoy heightened impressions, better conversion rates, and improved customer satisfaction with Symplii’s cloud-based review platform. With the highest open rate in the industry at an impressive 96.4%, our system guarantees a steady stream of fresh reviews that can significantly boost your SEO performance. Higher ratings ensure that potential clients choose your offerings over the competition. You can swiftly request reviews or automate the entire process with our seamless software integrations. Moreover, with real-time notifications for new feedback, you're well-equipped to tackle negative comments quickly, which helps in defusing potential issues and preserving your brand's positive image. This proactive strategy not only fosters customer loyalty but also paves the way for ongoing business expansion, demonstrating the long-term value of investing in customer relationships. Ultimately, the combination of effective review management and responsive customer engagement creates a formidable advantage in today's competitive market.

What is GuestTouch?

Contemporary hoteliers will discover straightforward reviews, enhanced guest interaction, and an effective messaging platform. Advanced Reputation Management. By leveraging innovative reputation management techniques, you can shape your customers' booking choices. Gather fresh reviews, solicit feedback, and enhance your online ratings. Assess feedback, showcase your top reviews on your site using a review widget, and automatically reply to guest feedback. Tailored Review Responses. Distinguish yourself and build trust with travelers by crafting personalized replies to their online feedback. Guest Messaging System. Utilizing SMS and WhatsApp, you can engage with your clients throughout their entire journey. This multi-channel communication solution fosters individualized guest experiences, operational efficiency, greater revenue, and an intuitive interface. Fully Automated Chatbot. An AI-driven web chat feature boosts direct bookings, highlighting that travel shoppers who utilize OTAs can enjoy discounts of up to 60%. The integration of these tools not only enhances the guest experience but also streamlines hotel operations for a more profitable outcome.

Media

Media

Integrations Supported

ASI PMS
Booking.com
Clock PMS+
Cloudbeds
Expedia
FLEXIPASS
Facebook
Gmail
Google Business Profile
Little Hotelier
Mews
Opera
RMS Cloud
SiteMinder
Stayntouch PMS
Tripadvisor
WhatsApp
Zapier

Integrations Supported

ASI PMS
Booking.com
Clock PMS+
Cloudbeds
Expedia
FLEXIPASS
Facebook
Gmail
Google Business Profile
Little Hotelier
Mews
Opera
RMS Cloud
SiteMinder
Stayntouch PMS
Tripadvisor
WhatsApp
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Elevatie

Date Founded

2017

Company Location

Canada

Company Website

symplii.io

Company Facts

Organization Name

GuestTouch

Company Location

United States

Company Website

www.guesttouch.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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