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What is Symplur?

We enhance online profiles by incorporating relevant practice demographics, claims data, and supplementary information. This method reveals significant insights into a healthcare professional's clinical history and current practice as soon as they engage in a conversation. By employing our SymplurRank® algorithm, we assess topics, individuals, and content according to the engagement levels of both participants and observers, resulting in an unmatched signal-to-noise ratio that enables you to focus on the most influential voices worth tracking. Our Healthcare Social Graph® contains a growing taxonomy of 35,000 terms that we continuously monitor in social conversations each day. Linked to over 1 million social profiles across 20 different healthcare stakeholder categories, Symplur allows users to filter discussions by topic, bringing to light relevant dialogues and allowing for exploration of specific therapeutic areas or medical conditions. Additionally, our bots diligently collect content, focusing on the articles, videos, and podcasts that garner the highest engagement from healthcare professionals and various stakeholders, ensuring that you remain updated on the most significant discussions within the industry. By harnessing these insights, users are empowered to make well-informed choices based on current data and emerging trends, ultimately enhancing the overall understanding of the healthcare landscape. This capability not only enriches user experience but also fosters meaningful connections within the healthcare community.

What is SentiOne?

Transform your customer service approach by shifting from conventional social listening tools to cutting-edge AI conversational bots. Remain updated on the latest trends in online listening and data analytics to enhance your insights. Engage proactively in online discussions that focus on customer service strategies. Strengthen your customer service capabilities through multichannel AI automation methods. Monitor important online conversations that could affect your brand's reputation closely. Leveraging an AI-powered online listening and data analysis system allows you to derive valuable insights for managing your brand's image effectively. Streamline your social media presence by merging all profiles into a unified online brand management platform. Connect with both current and potential customers across diverse web channels to elevate customer satisfaction. Revolutionize the customer experience by adopting advanced technology solutions. Improve your brand communications by integrating AI conversational bots, ensuring you not only meet but exceed audience expectations consistently. This technological integration will ultimately cultivate deeper connections between your brand and its customers, leading to long-lasting loyalty. With continuous adaptation to evolving technologies, your brand can stay ahead in a competitive landscape.

Media

Media

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$499 per user per month
Free Trial Offered?
Free Version

Pricing Information

$299 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Symplur

Date Founded

2011

Company Location

United States

Company Website

www.symplur.com

Company Facts

Organization Name

SentiOne

Date Founded

2011

Company Location

Poland

Company Website

sentione.com

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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