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What is SyncDojo?

As you set out to improve collaboration between customer support and product management, it would be beneficial to connect with your colleague, the Administrator, who has significant expertise and knowledge of your Help Desk system along with Team Foundation Server or Team Services Online. Collect the crucial data required to link your Help Desk with Product Management systems, with the objective of developing an integrated workspace that allows Development and Support to work together harmoniously as a single unit. Take the time to dive into your team's performance by analyzing ticketing data and its relationship with the development efforts taking place in other teams. Moreover, keep senior personnel from both departments informed about any new requests, issues, or bugs that arise in connection with current projects or future assignments. This forward-thinking approach to communication will nurture a more agile and responsive work environment. Ultimately, by bolstering these connections, you will create a pathway for more effective problem-solving and drive innovation. By fostering a culture of collaboration, you can ensure that both teams are aligned and ready to tackle challenges together.

What is ESO Health Data Exchange (HDE)?

Health Data Exchange (HDE) is a Platform-as-a-Service solution designed for interoperability, connecting a variety of clinical data sources to advance care continuity, elevate clinical quality, aid in EMS reimbursement, and offer critical business insights. Users in facilities and EMS agencies can take advantage of the system without the need for additional hardware or software installations. Most data connections and data extractions can be handled through the existing resources of the organizations involved. The seamless interconnection of different systems requires effective collaboration with the ESO team to provide optimal support. ESO's integration tools monitor data traffic consistently across all connections, ensuring everything operates smoothly. In the event of any issues, ESO support personnel work closely with the appropriate technical teams to quickly resolve problems, which highlights their commitment to delivering dependable service. This cooperative strategy not only enhances the reliability of the system but also creates a strong foundation for continuous improvement in the healthcare sector. By fostering these collaborative efforts, HDE contributes to a more integrated and effective approach to health data management.

Media

Media

Integrations Supported

Freshdesk
Groove
HappyFox
Kayako
Microsoft Azure
Microsoft Teams
Salesforce
Zendesk
iPCR

Integrations Supported

Freshdesk
Groove
HappyFox
Kayako
Microsoft Azure
Microsoft Teams
Salesforce
Zendesk
iPCR

API Availability

Has API

API Availability

Has API

Pricing Information

$8.00 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bluepen Software

Date Founded

2016

Company Location

United States

Company Website

www.bluepensoftware.com

Company Facts

Organization Name

ESO

Date Founded

2004

Company Location

United States

Company Website

www.eso.com/hospital/

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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