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What is Syncly?
Syncly's AI-driven feedback analysis promptly categorizes and uncovers negative indicators lurking within customer feedback. By centralizing your feedback, you can take proactive measures based on real-time insights that enhance your quest for a five-star customer experience. Automated tagging empowers you to confidently sort through even the most overwhelming waves of feedback from customers. Our advanced AI model helps you pinpoint genuine issues that might not significantly impact your CSAT scores. You can swiftly identify urgent critical problems and delve into key factors affecting revenue, as well as sudden fluctuations in feedback. Leverage our analysis to evaluate the top 10 negative sentiments rapidly, and examine the prevailing topics to equip your team to concentrate on what truly matters. Visualize customer trends immediately through informative charts, allowing for quick detection of anomalies and enabling prompt sharing of insights to ensure organizational alignment. With a comprehensive dashboard, you gain the insights needed to make informed decisions, ensuring a consistently exceptional five-star customer experience, while also fostering continuous improvement across your operations.
What is Feedb?
Strengthen your local footprint, enhance word-of-mouth marketing, and encourage repeat business by collecting vital insights, promoting reviews, and seamlessly delivering tailored messages and promotions. Feedb simplifies the process of requesting feedback and offers multiple avenues for gathering both first-party and third-party reviews. Additionally, the smart automation rules you implement help keep your business at the forefront of your customers' awareness. As a fully automated platform, Feedb not only gathers customer feedback but also boosts your local presence, generates leads, attracts referrals, and fosters ongoing transactions. Adding new contacts to Feedb is incredibly easy; you can do it manually, upload them in bulk, or set up automatic integration for convenience. Every email, SMS communication, feedback interface, and Feedb Microsite is customized to embody your brand identity. Customers feel reassured knowing there is a systematic method for collecting feedback, and Feedb takes care of sending out feedback requests, promotional campaigns, reminders, and replies according to your specified settings. By leveraging Feedb, you can effortlessly convert customer engagements into meaningful insights that propel your business growth while keeping customers satisfied and engaged. The platform empowers you to create a lasting relationship with your clients, ultimately leading to sustained success.
Integrations Supported
Axis LMS
Discord
Front
Gmail
Gong
Grain
HelpDesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Integrations Supported
Axis LMS
Discord
Front
Gmail
Gong
Grain
HelpDesk
HubSpot CRM
HubSpot Customer Platform
Intercom
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Deep BlueDot
Date Founded
2022
Company Location
United States
Company Website
syncly.app/
Company Facts
Organization Name
Feedb
Date Founded
2015
Company Location
United States
Company Website
getfeedb.com
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback