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What is Syniverse CPaaS Concierge?

Syniverse's Concierge, a cutting-edge Communications Platform as a Service (CPaaS), offers a cloud-based messaging solution that significantly enhances how businesses interact with their customers. This innovative platform allows organizations to unify their communication strategies by connecting existing applications with a range of communication methods, thus enabling them to effectively reach their customer base across preferred mobile channels instantaneously. Designed to support and accelerate digital transformation, this CPaaS solution is suitable for businesses at any stage of their growth journey. With its customizable and plug-and-play nature, companies can tailor the platform to fit their budgetary limitations, operational needs, and marketing strategies while improving customer experience. As relying on a single mobile channel may not suffice to engage every consumer, leveraging multiple communication avenues is essential for boosting customer satisfaction and ensuring smooth interactions for users on any mobile platform. Moreover, by adopting such a holistic communication strategy, businesses can cultivate deeper connections with their customers, ultimately leading to increased loyalty and engagement. This comprehensive approach not only enhances customer interactions but also empowers companies to stay competitive in a rapidly evolving market landscape.

What is Routee?

Routee serves as a sophisticated omnichannel communication platform, known as CPaaS, that provides comprehensive Web and API automation across various industries. Backed by AMD Telecom's robust infrastructure, Routee empowers enterprises to enhance their marketing and operational strategies effectively. The platform offers tailored SMS marketing solutions, delivering messages crafted to align with each customer's unique preferences. Additionally, it supports email marketing through personalized newsletters and campaigns designed around audience behavior. Transactional emails are automated, ensuring customers receive timely updates regarding crucial information about their transactions. In terms of marketing automation, Routee features advanced forms and customer data capture tools that facilitate the automation of repetitive tasks and enable tracking of marketing campaigns. Furthermore, it includes two-factor authentication, providing an extra layer of security through fallback options such as SMS, Voice, Viber, and Missed Call. The Cloud IVR system boasts multilingual capabilities, allowing for efficient conversion of speech to text and vice versa, creating a seamless communication experience. Lastly, Routee enhances engagement through push notifications that are customized for both web and mobile platforms, utilizing segmentation to deliver relevant content to users. This diverse range of features makes Routee a versatile choice for businesses seeking to streamline their communication efforts while improving customer interaction.

Media

Media

Integrations Supported

Salesforce
Zendesk
Zoho CRM
CS-Cart Store Builder
Cisco Webex
ClickFunnels
FogBugz
Google Analytics
Greenhouse
HubSpot CRM
Insightly
Junos Traffic Vision
Kayako
LinkedIn
Mention
Microsoft Dynamics GP
OpenCart
Slack
WordPress
Workday Extend

Integrations Supported

Salesforce
Zendesk
Zoho CRM
CS-Cart Store Builder
Cisco Webex
ClickFunnels
FogBugz
Google Analytics
Greenhouse
HubSpot CRM
Insightly
Junos Traffic Vision
Kayako
LinkedIn
Mention
Microsoft Dynamics GP
OpenCart
Slack
WordPress
Workday Extend

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.01 one-time fee
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Syniverse

Date Founded

1987

Company Location

United States

Company Website

www.syniverse.com/products/cpaas-concierge

Company Facts

Organization Name

AMD Telecom

Date Founded

2001

Company Location

Greece

Company Website

www.routee.net

Categories and Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Transactional Email

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

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