Company Website

Ratings and Reviews 106 Ratings

Total
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features
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Ratings and Reviews 285 Ratings

What is SysAid?

Plenty of AI tools advise. SysAid acts. Built on proven ITSM and powered by agentic AI, SysAid starts executing on day one, resolving tickets, fulfilling requests, running automations, and pushing changes with zero manual effort. Think of it as an AI workforce for IT, not a chat window. Every action follows rules your team controls, is fully logged, and is completely transparent, which makes SysAid the only ITSM platform that gives you autonomous AI without giving up oversight. Setup requires no code and no developers. One platform covers the full service lifecycle: incidents, requests, changes, problems, assets and CMDB, SLAs, and knowledge. Deployment takes weeks rather than months. Your technicians get out of the repeat-request loop and back to high-value projects. Users get immediate, conversational support instead of a queue. And you get clear, measurable proof of ROI to bring to the executive team.

What is JAMS Scheduler?

JAMS is an automation orchestration and job scheduling solution that runs, monitors, and manages critical IT processes from a single console, from simple batch jobs to complex, cross-platform workflows. JAMS automates jobs across Windows, Linux, UNIX, IBM i, z/OS, and OpenVMS, with native integrations for the databases, BI tools, and ERP systems already running your business, including SQL Server and SAP. Jobs run on any schedule or trigger off other events, and dependency management keeps multi-step workflows in the right order. Every job is centrally monitored, with notifications on success or failure and an audit trail of every execution. Built-in conversion tools migrate existing jobs from Windows Task Scheduler, SQL Agent, or Cron without rebuilding them, and JAMS replaces homegrown, single-platform scripts with one centrally managed system. JAMS includes two AI capabilities at no additional cost. JAX is an AI agent built into the JAMS Web Client. Ask it a question in plain language, and it finds a job, troubleshoots a failure, or looks up how to do something, grounded in JAMS documentation, not general AI guesswork. It acts only when asked, and every change waits for your approval. JAMS MCP brings JAMS into the AI coding tools teams already use, including Cursor, Claude Code, GitHub Copilot, and Claude Desktop. Both run inside the customer's network with the signed-in user's permissions and no elevated AI account, and every action, AI-driven or not, lands in the same audit trail as everything else in JAMS. For teams managing thousands of jobs across SQL Server, ADF, Airflow, SAP, JDE, and Banner, this cuts tribal knowledge and middle-of-the-night troubleshooting. Knowledge that once lived in one person's head becomes something any team member can ask about directly. JAMS' mission is to reduce the operational burden of critical automation, so teams spend more time on the work automation was meant to free them for.

Media

Media

Integrations Supported

Axonius
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Jira
LogMeIn Rescue
Microsoft Teams
Nagios XI
OneLogin
Qlik Sense
SIGNL4
Sage 50
Stackreaction

Integrations Supported

AWS Mainframe Modernization
Azure SQL Database
Ellucian Banner
Informatica Cloud B2B Gateway
JAMS Incident Management
Pro2col
Python
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Offered?

Pricing Information

$833/month
JAMS offers flexible licensing models that scale with any size business. Server-based licenses, jobs-based licenses, and subscriptions are all available.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

Windows
On-Prem
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SysAid Technologies

Date Founded

2002

Company Location

Israel, Canada, Romania, United Kingdom

Company Website

www.sysaid.com

Company Facts

Organization Name

JAMS Software

Date Founded

1983

Company Location

United States

Company Website

www.jamsscheduler.com

Categories and Features

AI IT Agents

Not specified

AI Tools

Not specified

AI-Powered ITSM Tools

Not specified

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Reporting / Analytics

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management

IT Automation

Not specified

IT Management

Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory

IT Service

IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Monitoring

IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Patch Management

Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Remote Access/Control

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Remote Control
SLA Management
Self Service Portal

Workload Automation

Alerts / Notifications
Dashboard
Data Analysis / Visualization

Categories and Features

Business Process Automation

JAMS serves as an all-encompassing platform for automating business processes, enabling the digital transformation of workflows and facilitating seamless collaboration across multiple departments. This solution connects individuals, software applications, and data to convert labor-intensive, error-prone tasks into efficient automated workflows. As a result, it boosts productivity, guarantees compliance, and elevates the customer experience. By aligning business goals with IT implementation, JAMS provides tangible returns on investment through faster processes, lower operational expenses, greater precision, and increased organizational agility in a highly competitive environment.

Not specified

IT Automation

JAMS is an all-encompassing IT automation solution designed to optimize operations, minimize manual efforts, and expedite digital transformation in diverse hybrid IT settings. Renowned globally, JAMS automates a wide range of processes, from everyday maintenance to intricate multi-system workflows, allowing IT teams to concentrate on high-priority strategic objectives. By shifting IT from a reactive approach to a proactive orchestration model, JAMS provides tangible returns on investment through enhanced productivity, fewer mistakes, and faster service delivery.

Not specified

Job Scheduler

JAMS is a powerful, enterprise-level job scheduling platform that streamlines batch processing, handles intricate job dependencies, and guarantees the seamless execution of essential workloads throughout your IT ecosystem. Created to supplant outdated schedulers and unify various scheduling tools, JAMS offers centralized management, improved reliability, and extensive visibility for contemporary IT operations. From upgrading mainframe batch processing to orchestrating overnight ETL tasks and overseeing cloud-based workloads, JAMS delivers the dependability, scalability, and control that enterprises require.

Not specified

Task Automation

JAMS is a dynamic automation platform designed to streamline task execution, removing the burden of repetitive manual labor, standardizing workflows, and guaranteeing that essential operations are performed uniformly throughout your IT landscape. Whether dealing with straightforward scheduled activities or intricate multi-step operations, JAMS equips both IT professionals and business users to automate workflows that enhance productivity and precision. By converting labor-intensive manual tasks into dependable automated systems, JAMS allows your team to concentrate on innovative initiatives instead of mundane tasks.

Not specified

Workload Automation

JAMS serves as a comprehensive solution for automating orchestration and scheduling tasks across various applications, APIs, and scripting environments. It allows you to efficiently execute, oversee, and control vital IT operations ranging from basic batch jobs to intricate cross-platform workflows, all accessible from a unified interface. This versatile tool can automate processes on multiple operating systems, including Windows, Linux, UNIX, IBM i, zOS, and OpenVMS. It also features built-in integrations for specific applications, enabling seamless job execution for databases, business intelligence tools, and enterprise resource planning systems. With its robust automation capabilities, JAMS allows for flexible scheduling of tasks and can trigger jobs based on the completion of other events. Additionally, it provides centralized monitoring of job statuses, alerts for failures or successes, and keeps a comprehensive audit trail and execution log for thorough tracking.

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

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