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Ratings and Reviews 1 Rating

What is SysAid?

SysAid is an AI-powered Help Desk and ITSM solution. Powered by Agentic AI, SysAid helps IT teams resolve issues faster, automate repetitive tasks, and focus on what truly matters—delivering outcomes that move the business forward. With AI-driven ticket handling, no-code workflow automation, and an intuitive self-service portal, SysAid boosts productivity across the organization. At its core is Agentic AI—a purpose-built operational layer where intelligent AI Agents take the first action, accelerating resolution and increasing IT efficiency. SysAid also delivers enterprise-grade security, built-in governance, and customizable controls to ensure responsible and compliant AI usage. Deploy in weeks with fast, code-free onboarding—no disruptive migrations or lengthy training cycles. Flexible, scalable, and backed by award-winning support, SysAid grows with your business. ITSM run by AI—and by you.

What is JS7 JobScheduler?

JS7 JobScheduler is an open-source workload automation platform engineered for both high performance and durability. It adheres to cutting-edge security protocols, enabling limitless capacity for executing jobs and workflows in parallel. Additionally, JS7 facilitates cross-platform job execution and managed file transfers while supporting intricate dependencies without requiring any programming skills. The JS7 REST-API streamlines automation for inventory management and job oversight, enhancing operational efficiency. Capable of managing thousands of agents simultaneously across diverse platforms, JS7 truly excels in its versatility. Platforms supported by JS7 range from cloud environments like Docker®, OpenShift®, and Kubernetes® to traditional on-premises setups, accommodating systems such as Windows®, Linux®, AIX®, Solaris®, and macOS®. Moreover, it seamlessly integrates hybrid cloud and on-premises functionalities, making it adaptable to various organizational needs. The user interface of JS7 features a contemporary GUI that embraces a no-code methodology for managing inventory, monitoring, and controlling operations through web browsers. It provides near-real-time updates, ensuring immediate visibility into status changes and job log outputs. With multi-client support and role-based access management, users can confidently navigate the system, which also includes OIDC authentication and LDAP integration for enhanced security. In terms of high availability, JS7 guarantees redundancy and resilience through its asynchronous architecture and self-managing agents, while the clustering of all JS7 products enables automatic failover and manual switch-over capabilities, ensuring uninterrupted service. This comprehensive approach positions JS7 as a robust solution for organizations seeking dependable workload automation.

Media

Media

Integrations Supported

Asterisk
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Google Workspace
Help Desk Migration
Jira Work Management
Microsoft Teams
Oriso
Qlik Sense
SIGNL4
Slack
Syteca
TeamViewer

Integrations Supported

Docker
Kubernetes
MariaDB
MySQL
Red Hat OpenShift
SQL Server

API Availability

Has API

API Availability

Has API

Pricing Information

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Offered?

Pricing Information

$1440/year
perpetual licenses, subscription licenses and pay-per-use licenses are offered
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

SysAid Technologies

Date Founded

2002

Company Location

Israel, Canada, Romania, United Kingdom

Company Website

www.sysaid.com

Company Facts

Organization Name

SOS GmbH

Date Founded

1983

Company Location

Germany

Company Website

www.sos-berlin.com

Categories and Features

AI IT Agents

Not specified

AI Tools

Not specified

AI-Powered ITSM Tools

Not specified

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Reporting / Analytics

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management

IT Automation

Not specified

IT Management

Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory

IT Service

IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Monitoring

IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Patch Management

Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Remote Access/Control

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Remote Control
SLA Management
Self Service Portal

Workload Automation

Alerts / Notifications
Dashboard
Data Analysis / Visualization

Categories and Features

DevOps

Approval Workflow
Dashboard
Prioritization
Release Management

IT Automation

Not specified

IT Management

Scheduling

Job Scheduler

Not specified

Workload Automation

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

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