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What is Sysadmin?

An auxiliary application enhances the management of Active Directory environments by providing a robust solution that enables efficient handling of numerous tasks. Users can seamlessly add, update, and delete objects in Active Directory while also accessing detailed information about both software and hardware. Furthermore, it supports the oversight of events, processes, and services on each individual computer. The application also empowers administrators to manage group memberships, reset user passwords, upload images, and remotely restart or power down machines. It tracks performance metrics of computers and recognizes trends, which aids in the effective addition of new users. In addition, it allows for monitoring of CPU usage, available drive space, memory consumption, HTTP requests, pings, processes, services, and various other events, illustrating its versatility in managing domains, servers, computers, users, and groups effortlessly. Overall, this application transforms network administration into a more streamlined and efficient process, significantly boosting productivity across the board. Notably, the user-friendly interface ensures that even those with minimal technical expertise can perform complex tasks with ease.

What is Dameware Remote Support?

Remote IT management software enables the remote control of computers running Windows, Mac OS X, and Linux operating systems. This capability facilitates efficient support for large numbers of users while remaining at your workstation. Dameware offers a comprehensive solution that combines remote desktop access with the ability to administer Windows tasks, all managed through a unified central interface. This integration streamlines operations and enhances productivity for IT professionals.

Media

Media

Integrations Supported

Active Directory
SolarWinds Service Desk
SolarWinds Web Help Desk

Integrations Supported

Active Directory
SolarWinds Service Desk
SolarWinds Web Help Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$407.00/install
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sysadmin Anywhere

Date Founded

2009

Company Website

sysadminanywhere.com/index

Company Facts

Organization Name

SolarWinds

Date Founded

2000

Company Location

United States

Company Website

www.solarwinds.com/remote-support-software

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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