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What is T-Mobile Scam Shield?

The Scam Shield â„¢ application, available free of charge, equips T-Mobile postpaid customers with a suite of anti-scam functionalities including scam ID, scam blocking, and caller ID compatibility for both Android and iOS platforms. It enables users to monitor the occurrence of scam likely calls, and provides options for blocking scams while also allowing the reporting of unwanted telemarketing, fraud, and scam calls. Moreover, users can identify misclassified calls and manage their inbound caller ID preferences, while also having the ability to see their outbound caller ID name and whitelist specific numbers to bypass blocking. For those looking for additional features, premium Scam Shield options can be unlocked for a fee, granting users the ability to block entire categories of calls, like political solicitors or telemarketers. The app retains blocked numbers on the network, which simplifies the process of transferring them to new devices. Users can perform reverse number lookups to investigate unknown callers, and it also includes voicemail-to-text functionality, sending voicemail transcripts straight to the visual voicemail app or as text messages, thereby improving phone management. Altogether, Scam Shield â„¢ greatly enhances user autonomy and safeguards against unwanted communications, making it an essential tool for managing call-related concerns effectively.

What is Caller ID Reputation?

Caller ID Reputation is a specialized service that enables businesses to monitor and manage their caller IDs across various leading telecom carriers, call-blocking applications, and aggregator APIs. This tool provides immediate insight into how calls are presented to clients, helping organizations identify problematic caller IDs and potentially reducing the occurrence of flags by up to 95% within the first month. With its user-friendly dashboard, businesses can efficiently manage multiple lines simultaneously, thus minimizing the risk of their calls being labeled as spam or scams. Additionally, Caller ID Reputation offers real-time notifications and detailed dashboards for continuous oversight, empowering users to quickly address any flagged numbers. By building a solid reputation for their phone numbers, companies can boost their connection rates and uphold their brand's credibility. An important issue to consider is that blocked calls can hinder communication with patients, who might be left unaware of attempts to reach them, whether through calls or text messages. Thus, ensuring the successful delivery of calls is vital for maintaining effective communication with both clients and patients, ultimately supporting better service outcomes. Furthermore, consistent monitoring of caller ID reputation can lead to long-term improvements in customer trust and engagement.

Media

Media

Integrations Supported

IoTFlows
Mesh Systems

Integrations Supported

IoTFlows
Mesh Systems

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

T-Mobile

Company Location

United States

Company Website

www.t-mobile.com/support/plans-features/t-mobile-scam-shield-app

Company Facts

Organization Name

Caller ID Reputation

Date Founded

2018

Company Location

United States

Company Website

calleridreputation.com

Categories and Features

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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