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What is TCG InControl?

Our range of diverse modules equips us to address your technological challenges with a broad spectrum of solutions. Utilizing these modules allows you to save on costs, speed up your time-to-market, and improve quality, thereby empowering you to achieve more while using fewer resources. Chatfield serves a variety of clients, from small and medium-sized businesses to large corporations, including those within the Fortune 1000 and Fortune 100. Given the substantial responsibilities these clients hold towards millions of customers and shareholders, they expect timely project delivery that adheres to budget constraints, all while maintaining a strong emphasis on quality and security—standards that TCG consistently upholds. Our expertise encompasses a wide array of fields, from manufacturing automation software to initiatives focused on bolstering online public presence and creating employee training applications, providing us with the essential tools and experience to meet our obligations effectively. Over the past decade, The Chatfield Group has been a reliable partner for clients in various industries such as consumer and business travel, financial services, manufacturing, sports and entertainment, retail, healthcare, call-center operations, and public utilities. This extensive experience highlights our adaptability to different industry requirements, allowing us to forge lasting relationships and establish a reputation for delivering exceptional service. Moreover, our commitment to excellence has made us a trusted name in the technology solutions space.

What is CollectX?

CollectX is an all-encompassing CRM platform crafted specifically for debt collection and call center workflows, addressing the varied requirements of team members, including administrators, managers, tele-callers, field team leaders, and back-office staff. The system provides a comprehensive suite of tools for call centers, featuring options for manual, automated, power, and IVR calling, while also supporting call recording, data visualization through dashboards, management information system (MIS) reporting, feedback collection, and the generation of pickup requests. When it comes to field operations, CollectX aids users in navigating customer addresses, tracking the history of visits and calls, acquiring contact information, monitoring team performance, collecting feedback from visits, and enabling efficient communication via WhatsApp sharing. In the realm of back-office operations, it offers functionalities like semi-automated task distribution, reminder systems, employee lifecycle management, attendance tracking, incentive administration, payroll management, petty cash oversight, and asset management, as well as the capacity to export various reports. Moreover, managers can take advantage of real-time insights through dashboards and live tracking of field operations, with the capability to generate linear PDFs, client ID cards, and biodata documents. The pricing structure for CollectX is determined by the size of the team rather than the number of individual users, providing tiered plans that cater to teams with varying capacities, such as 20, 50, 100, or unlimited users, thereby ensuring adaptability and growth for different organizational requirements. This wide-ranging adaptability establishes CollectX as an indispensable resource for organizations aiming to enhance their debt collection and communication strategies effectively while also fostering collaboration among team members.

Media

Media

Integrations Supported

Integrations Supported

WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

₹9,000/month
Basic: ₹9,000/month for up to 20 users; Professional: ₹17,000/month for up to 50 users; Enterprise: ₹28,000/month for up to 100 users; Premium: ₹44,000/month for unlimited users. Pay six months and get one month free, or pay 12 months and get three months free. Taxes extra where applicable.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

The Chatfield Group

Date Founded

2001

Company Location

United States

Company Website

www.thechatfieldgroup.com

Company Facts

Organization Name

Code First IT Hub

Date Founded

1992

Company Location

India

Company Website

www.codefirstithub.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
Text Editor
Version Control
Video Content
Website Management

Categories and Features

Debt Collection

Not specified

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