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What is TCS BaNCS?

TCS BaNCS Digital offers a holistic suite of services for banking institutions, enabling customers to effortlessly oversee their financial transactions from virtually anywhere. This adaptable and expandable platform caters to both retail and corporate banking sectors, with a particular focus on small and medium-sized enterprises (SMEs), while also including functionalities for securities trading and wealth management. It integrates a diverse array of consumer and enterprise applications, incorporating social media elements and real-time analytics to significantly improve user engagement. Designed on a hybrid architecture that features a responsive web interface, this solution is crafted to fulfill the distinctive needs of financial organizations as they navigate their digital evolution, ensuring they stay ahead in a rapidly changing industry. As a result, TCS BaNCS Digital equips banks to deliver contemporary and effective services that enhance overall customer satisfaction and loyalty. This capability not only promotes operational efficiency but also supports strategic growth initiatives in a competitive landscape.

What is Agentforce 360 for Financial Services?

Agentforce 360 for Financial Services is Salesforce’s comprehensive AI CRM platform tailored for the financial industry. It helps institutions become agentic enterprises by embedding autonomous AI into everyday workflows. The platform unifies data across banking, insurance, lending, and wealth management operations. Financial Services Cloud centralizes customer profiles, financial goals, and life events into a single connected experience. AI-driven automation enhances productivity for advisors, bankers, producers, and service representatives. Real-time insights enable teams to proactively recommend products and services aligned with customer needs. The system streamlines onboarding, compliance, and digital lending processes. Industry-specific solutions support retail banking, commercial banking, credit unions, property and casualty insurance, life insurance, and asset management. Built-in analytics measure ROI and uncover performance improvements. Agentforce empowers employees to focus on relationship-building rather than administrative tasks. The platform integrates seamlessly with Salesforce’s broader ecosystem and partner network. Agentforce 360 enables financial institutions to deliver personalized, data-driven experiences while accelerating growth.

Media

Media

Integrations Supported

DIGIT
Inbenta Search
Syniti Data Connectivity
Syniti Knowledge Platform

Integrations Supported

Pillar Security
QuickBooks Online
QuickBooks Online Advanced
Refold
SAP Concur
Sage Intacct
Salesforce
Salesforce Partner Cloud
Slack
Workato
Xero

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tata Consultancy Services

Date Founded

1968

Company Location

India

Company Website

www.tcs.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/financial-services/

Categories and Features

Banking

Compliance Tracking
Corporate Banking
Retail Banking
Risk Management

Reinsurance

Not specified

Wealth Management

Not specified

Categories and Features

Financial CRM

Account Alerts
Asset Management
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments

Wealth Management

Not specified

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