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What is TIM Enterprise?

Achieve a thorough understanding of your organization's call metrics with interactive graphical web reports. You can design customized live dashboards that highlight intricate call statistics, thereby bolstering your business intelligence initiatives. Each time a call is made to or from your organization, your phone system creates a brief log that captures crucial information about the interaction. Typically, this log records the date and time of the call, its duration, along with the numbers of both the caller and the receiver. The process of call logging involves collecting and analyzing these logs, and subsequently generating statistical presentations and reports from them. Different phone systems can employ various formats and methods for logging calls, making their interpretation a distinct area of expertise. Fortunately, our vast experience with over 250 diverse phone systems allows us to streamline this complexity. Consequently, no matter how your phone system is set up, your call data is presented in a clear, universally comprehensible manner that is accessible to all users, fostering an environment where informed decisions can be made based on communication trends. This clarity not only improves understanding but also enhances strategic planning within organizations.

What is Call Record Analyzer?

Are you interested in creating detailed visual reports for your Cisco UC environment? Consider CRA, a powerful cloud-based solution specifically crafted for web call detail reporting and analytics tailored to Cisco® Unified Communications Systems. This cutting-edge tool grants remarkable insights into your UC framework, enabling you to swiftly identify essential calling patterns. You can produce customized reports for different departments, which aids in diagnosing voice and video Quality of Service (QoS) issues on an individual call basis. With features such as adjustable column title definitions and varied data formatting options, you can easily navigate through specific call records. Moreover, CRA provides visual depictions of call flows, thorough device usage analytics, and the capability to differentiate between internal and external calls. You can also assign personalized caller-ID labels and track the talk time utilization of any given device, revealing who initiated or received particular calls. In addition, the platform allows for an exploration of the reasons behind call disconnections and the identification of the most active communicators within each department, enhancing overall communication management and effectiveness. By utilizing CRA, you're not just gaining insights; you're transforming the way your organization interacts through its communication systems.

Media

Media

Integrations Supported

Cisco Webex

Integrations Supported

Cisco Webex

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$415 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tri-Line

Date Founded

1999

Company Location

United Kingdom

Company Website

www.tri-line.com

Company Facts

Organization Name

Intelligent Visibility

Date Founded

2014

Company Location

United States

Company Website

www.callrecordanalyzer.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VoIP Monitoring

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

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