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What is TPTracker?

TPTracker is a dynamic cloud-based solution designed to boost tenant engagement for social housing entities, charities, and social enterprises along with their teams. It seamlessly integrates with existing databases or operates on its own, providing a variety of modular tools that grant easy access to personal data, contact information, profiling options, and preferred communication methods. The platform features user-friendly one-on-one messaging and diverse survey channels, such as SMS, phone, mail, online, and in-person, facilitating the collection of feedback, obtaining consent, and ensuring adherence to GDPR. By empowering teams to gather and analyze resident feedback, measure tenant satisfaction, monitor participation, enhance support systems, and report on social impact and compliance, TPTracker streamlines these functions through customizable surveys, detailed lookup and profiling capabilities, and strong built-in analytics. Consequently, organizations can significantly improve their tenant interactions and leverage data-driven insights to enhance service delivery and overall satisfaction among residents. This ultimately leads to stronger community relationships and a more responsive approach to tenant needs.

What is HappySat?

HappySat is a dedicated feedback collection platform tailored for Managed Service Providers (MSPs), streamlining the execution of both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through its integration with Professional Services Automation (PSA) tools. The platform employs a user-friendly four-smiley-face scale to capture client feedback on routine tasks, projects, and onboarding experiences, while NPS surveys evaluate the overall satisfaction of clients. With features that offer real-time reporting and notifications, MSPs can promptly recognize successes and address any negative feedback that arises. The embedded survey option works seamlessly with prominent PSA systems such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, facilitating a quick setup and centralizing feedback management into existing workflows. HappySat can function as an independent solution or as a component of Invarosoft’s Stack Saver bundles, delivering a comprehensive tool for the collection and analysis of client feedback in a single platform. Additionally, this adaptability empowers MSPs to enhance their services continuously by leveraging the valuable insights gained from client feedback. By integrating client perspectives into their strategies, MSPs can foster stronger relationships with their customers and drive service improvements effectively.

Media

Media

Integrations Supported

Integrations Supported

Autotask PSA
ConnectWise Automate
HaloPSA
Invarosoft
Kaseya 365
RepairShopr
Simplesat
Syncro

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$49 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TPTracker

Company Location

United Kingdom

Company Website

www.tptracker.com

Company Facts

Organization Name

Invarosoft

Date Founded

2017

Company Location

United States

Company Website

www.invarosoft.com/happysat/

Categories and Features

Resident Engagement

Not specified

Categories and Features

Customer Feedback

Not specified

MSP

Not specified

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