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What is TRIMS?

TRIMS is an advanced cloud-based retail management platform that unifies inventory, sales, fulfillment, and analytics into one intelligent ecosystem. Designed for modern retailers, TRIMS automates manual workflows, connects physical and digital stores, and provides complete visibility into every aspect of business performance. The platform’s modular structure includes specialized solutions—TRIMS Backoffice for inventory control, CYGNUS EPOS for in-store transactions, WMS for warehouse management, PickStation for sales fulfillment, CRM for customer loyalty, Vision for reporting and business intelligence, and Mobile for on-the-go management. TRIMS integrates directly with major eCommerce, logistics, and accounting platforms such as Shopify, Magento, WooCommerce, Farfetch, Klarna, Shipster, and Xero, creating a seamless omnichannel experience. With real-time stock visibility, centralized purchasing, and automated replenishment, retailers can reduce waste, prevent overselling, and improve profitability. The system’s intuitive dashboards offer powerful analytics and clear reporting for managers and finance teams to track performance at every level. TRIMS’ cloud-first design ensures accessibility across devices, including dedicated iOS and Android apps for mobile operations. Retailers benefit from flexible product mapping, multi-location control, and accurate synchronization of online and offline data. Known for its strong customer support and reliability, TRIMS empowers growing retail businesses to scale efficiently without adding complexity. By combining automation, integration, and insight, TRIMS transforms retail operations into a connected, data-driven experience built for long-term success.

What is New Black EVA?

The Global Unified Commerce Ecosystem, developed by New Black, serves as a collaborative network of partners dedicated to bringing the concept of unified commerce to life for retailers prioritizing customer experience. This initiative addresses the modern consumer's need for a seamless shopping experience across multiple platforms by ensuring transparency in transaction, inventory, and customer data throughout the entire buying process, while also adhering to strict financial regulations. Achieving this level of integration requires enhanced connectivity among all systems and brand partners, who must work together harmoniously. The Global Unified Commerce Ecosystem equips retailers worldwide with innovative solutions that not only enhance customer interactions but also promote business growth. Additionally, the partners within this ecosystem operate on a global scale, allowing them to support international expansion goals while providing consistent solutions and multi-lingual support to enrich customer engagement. In essence, this collaborative model not only strengthens the retailers' market position but also prepares them to excel in an ever-evolving global marketplace, where consumer expectations continue to rise.

Media

Media

Integrations Supported

Adyen
ChannelAdvisor
Deloitte Cascade Suite
Microsoft Azure
Shopify

Integrations Supported

Adyen
ChannelAdvisor
Deloitte Cascade Suite
Microsoft Azure
Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Swan Retail

Company Location

United Kingdom

Company Website

www.swanretail.co.uk/trims/

Company Facts

Organization Name

New Black

Date Founded

2015

Company Location

The Netherlands

Company Website

newblack.io/guc/

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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