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What is Tacrem?

Your journey starts with acquiring your very first client! Just input their name, contact number, email, and other pertinent information, select a profile picture if desired, and hit create! Our appointment management system helps you seamlessly monitor all your meetings, whether they are past or upcoming. You can easily view your daily schedule to find out who you’ll be meeting and why. Additionally, you can add notes, and we will automatically associate the appointment with the client’s profile. This platform acts as the main hub for tacrem. Client profiles grant you access to all previous appointments, projects, applications, and images associated with each individual. You have the ability to upload new images for clients, review original application forms, arrange future appointments, or change the status of current projects! Moreover, our application system allows you to tailor your forms completely, enabling you to pose only the questions that matter most to you. You can choose to incorporate the application form directly on your website or simply provide a link hosted by us in your Instagram bio to simplify the process! With these remarkable tools at your fingertips, managing client relationships has never been more straightforward, ensuring you can focus on what truly matters—building those connections.

What is NovelVox Agent Accelerator?

NovelVox’s Agent Accelerator provides agents with a detailed view of customer information, which empowers them to offer a tailored and effective service experience. This cutting-edge tool greatly reduces Average Handling Time (AHT) and waiting periods, improves First Call Resolution (FCR), and enhances customer satisfaction ratings. The all-in-one desktop interface allows agents to manage multiple applications seamlessly, promoting smooth interactions with clients. By showcasing vital caller details such as name, address, contact details, previous communications, and ticket updates, agents can connect more personally with customers, eliminating the need for clients to repeat their inquiries. With quick access to all pertinent information, agents can tackle issues more efficiently and work together with team members for immediate assistance during calls. This collaborative approach not only streamlines the resolution process but also enriches the experience for both agents and customers, fostering stronger relationships and loyalty. In this way, the Agent Accelerator stands out as an essential tool for enhancing customer service effectiveness.

Media

Media

Integrations Supported

BMC Helix Chatbot
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Oracle CRM On Demand
SAP CRM
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Verint AI Blueprint
Zendesk
Zoho CRM
eGain Chat

Integrations Supported

BMC Helix Chatbot
Calabrio Call Recording
Finacle
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Excel
Oracle CRM On Demand
SAP CRM
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Verint AI Blueprint
Zendesk
Zoho CRM
eGain Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$29.99 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tacrem

Company Location

Canada

Company Website

www.tacrem.com

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com/unified-agent-desktops/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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