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Ratings and Reviews 14 Ratings
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Tagi5?
Tagi5, created by EnFuse Solutions Ltd., serves as a sophisticated platform designed for data annotation, seamlessly combining the labeling of images, documents, and videos into a unified and intelligent workspace. By leveraging AI-assisted annotation along with essential features such as quality review workflows, optical character recognition (OCR), masking, and flexible export options, it enables organizations to generate high-quality training data more efficiently and on a larger scale. Specifically designed for AI teams, Tagi5 harmoniously integrates platform features, human talent, and operational workflows to streamline the entire process of data sourcing, annotation, quality assurance, and delivery into a single, comprehensive solution. This cutting-edge methodology not only boosts productivity but also guarantees that the data adheres to the stringent standards necessary for successful AI training, ultimately making the entire data handling process more effective. With Tagi5, teams can expect improved collaboration and faster turnaround times, leading to enhanced project outcomes.
What is People For AI?
People For AI specializes in data labeling services designed to deliver exceptional datasets for the training of computer vision, natural language processing, or speech recognition systems. Our advanced AI-driven tools are specifically adapted to meet the unique requirements of your project, ensuring that your data is meticulously handled with the appropriate technology, skilled personnel, and effective strategies. We prioritize long-term labelers, which allows us to excel in providing high-quality data annotation, but we are also equipped to handle a diverse range of projects. For further information about our dedicated team of labelers and our comprehensive services, please explore our website. Additionally, we pride ourselves on maintaining a rigorous quality assurance process to guarantee the highest standards in data labeling.
Media
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Media
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Integrations Supported
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Free trials are available,
POC project (under 1000€) are availables.
Production project begin from 200 hours of labeling.
POC project (under 1000€) are availables.
Production project begin from 200 hours of labeling.
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Not specified
Company Facts
Organization Name
EnFuse Solutions
Date Founded
2026
Company Location
United States
Company Website
tagi5.ai/
Company Facts
Organization Name
People For AI
Date Founded
2020
Company Location
France
Company Website
peopleforai.com
Categories and Features
Data Annotation
Not specified
Categories and Features
Data Annotation
Not specified
Data Labeling
Human-in-the-loop
Labeling Automation
Labeling Quality
Performance Tracking
Polygon, Rectangle, Line, Point
Team Collaboration