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What is Tailed?

Top DTC brands turn to Tailed to prevent the automatic reimbursement of fraudulent returns. Once a fraudster manages to obtain a false refund, they often share information about the weaknesses in your brand's return processes. After receiving the item, they will initiate a return and ask for a shipping label. By manipulating the return label’s address, they can redirect the package to an alternate location that is close to the original one. This fraudulent activity can trigger an automatic refund according to how your brand handles returns during the statuses of "in-transit," "delivered," or "completed." Retailers utilizing Tailed have reported a marked decrease in FTID fraud incidents. For instance, one apparel company that adopted Tailed saw its FTID rate plummet from 14.3% down to a remarkable 0%. The efficiency of Tailed's automated solutions, which conserves both time and resources, has been validated by their Fraud Analyst, showcasing the effectiveness of their system in combating return fraud. This level of innovation not only protects brands but also enhances overall operational integrity.

What is QuickReturns?

QuickReturns is a dedicated application for returns and exchanges, specifically crafted for Shopify merchants operating in the ecommerce industry. It empowers customers with a tailored self-service portal that allows them to start return requests, indicate specific items and the reasons behind their returns, and choose between exchanges, store credits, or refunds. Merchants can customize various settings, including return periods, exclusions, return reasons, and any applicable fees, while also having the option to either manually assess each request or use automated rules to facilitate approvals, refunds, and replacements. The application supports exchanges across different variants and products, handles multi-item return requests, and provides useful features such as return labels, reverse pickups through courier partnerships, and streamlined payment and refund processing workflows, all while integrating smoothly with order and warehouse management systems. Furthermore, it boasts comprehensive reporting features that allow teams to evaluate return reasons, monitor exchange activities, and analyze refund processes. Subscription tiers that require payment offer additional benefits, including ConvertX product promotions, API access, webhooks, and possibilities for bespoke integrations. In the end, QuickReturns is specifically designed for direct-to-consumer brands on Shopify, enabling these businesses to manage returns more effectively and improve the customer experience. By doing so, it becomes an essential resource for enhancing both operational efficiency and customer satisfaction throughout the returns process, ultimately benefiting both merchants and consumers alike.

Media

Media

No images available

Integrations Supported

Integrations Supported

Delhivery
Easyship
Model Context Protocol (MCP)
Shippo
Shiprocket
Shopify
Stripe
Unicommerce

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$19/month
The Forever Free plan includes 10 return requests per 30-day cycle. The Growth plan is $19/month for 60 requests, with additional requests at $0.40 each. Paid plans include every feature, and a 7-day trial is available.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Tailed

Date Founded

2023

Company Location

United States

Company Website

tailed.ai/

Company Facts

Organization Name

Infoxen Technologies

Date Founded

2017

Company Location

United States

Company Website

quickreturns.ai/

Categories and Features

Categories and Features

Returns Management

Not specified

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