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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is Doctave?
Leverage a developer-focused documentation platform to improve knowledge sharing, accelerate the onboarding process, and maintain uniformity in your documentation efforts. It is crucial for developer documentation to grow in tandem with your codebase rather than remaining in separate knowledge silos. A thoroughly documented codebase greatly simplifies the onboarding experience for new developers, transforming the process into a much more straightforward task. The era of depending on informal advice from coworkers has passed; with comprehensive documentation in Doctave, developers can effortlessly understand your codebase. This strategy preserves institutional knowledge by transferring it from individual contributors to a centralized repository, thereby safeguarding essential information from being lost. Additionally, Doctave enables seamless documentation across all your projects, utilizing tools that align with your overall development workflow. Its lightweight design and compatibility with your existing CI/CD pipeline guarantee that your documentation stays updated and pertinent, ultimately nurturing a more productive development atmosphere. The incorporation of documentation into the developer workflow is not merely a convenience, but an essential requirement for ensuring project clarity and cohesion, allowing teams to collaborate more effectively. By prioritizing documentation, you enhance not only the onboarding process but also the long-term sustainability of your projects.
Integrations Supported
GitHub
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$59 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
Doctave
Date Founded
2020
Company Location
United States
Company Website
www.doctave.com
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support