Ratings and Reviews 2 Ratings
Ratings and Reviews 0 Ratings
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What is Talkdesk?
Create a smooth and effective customer experience that effortlessly transitions across multiple channels. Our AI-powered, automation-centric solutions are tailored for everyday applications. Each year, we unveil a host of new features, solutions, and integrations to keep our platform ahead in the realm of customer experience technology and current trends. By prioritizing automation, we significantly improve essential customer service workflows utilizing the capabilities of Talkdesk AI. Yet, the proof lies in our clients’ successes; delve into diverse testimonials that highlight how they have effectively met their customers' needs. Revolutionize your customer service operations with CX Cloud, an all-encompassing suite of enterprise-level applications that seamlessly integrate for customer self-service, omnichannel communication, workforce engagement, employee collaboration, and analytics—all housed within a singular cloud-native system. Delight your agents with an intuitive interface while boosting the adaptability of your contact center by easily modifying every aspect of CX Cloud, from IVR routing settings to the agent dashboard. Additionally, these innovative tools empower you to deliver a consistently outstanding experience for both your team and your clientele, reinforcing the value of exceptional service at every touchpoint.
What is NICE Employee Engagement Manager (EEM)?
The NICE Employee Engagement Manager (EEM) serves as a pivotal component of the NICE Intelligent WFM SuiteTM, delivering an all-encompassing workforce management solution that emphasizes intelligent automation for managing daily operations. EEM improves staffing efficiency following the release of WFM schedules, effectively responding to staffing requirements both during the day and in the upcoming weeks. By actively identifying staffing gaps, EEM prevents potential challenges before they escalate. It adeptly resolves staffing shortages by constantly and automatically detecting vacancies, selecting appropriate substitutes, customizing shift change suggestions, and ensuring that all schedules are updated without delay. Moreover, EEM enhances employee participation by offering personalized self-scheduling options along with pre-approved selections for immediate and short-term requirements, providing round-the-clock access through various channels, and delivering timely updates about schedule changes via alerts on desktops and mobile applications. This method not only optimizes operations but also cultivates a workforce that is more engaged and adaptable, ultimately leading to improved job satisfaction and productivity among employees.
Integrations Supported
AmplifAI
Cardina
Causal
Chatdesk
Dasha
FICX
Intercom
KrispCall
LoanPro
Mayday
Integrations Supported
AmplifAI
Cardina
Causal
Chatdesk
Dasha
FICX
Intercom
KrispCall
LoanPro
Mayday
API Availability
Has API
API Availability
Has API
Pricing Information
$45 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talkdesk
Date Founded
2011
Company Location
United States
Company Website
www.talkdesk.com
Company Facts
Organization Name
NICE
Date Founded
1986
Company Location
United States
Company Website
www.nice.com/engage/workforce-optimization/employee-engagement-manager/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning