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What is Lumen by Talkwalker?

Lumen by Talkwalker is a social listening, media monitoring, and consumer intelligence platform built to help brands understand conversations, protect reputation, and make faster business decisions. The platform represents the next chapter of Talkwalker as it moves closer to Hootsuite while keeping the same data, reports, workflows, and integrations. Lumen by Talkwalker monitors conversations across social, digital, media, and AI channels so teams can identify trends, customer insights, risks, and competitive shifts before they become harder to manage. Its social listening capabilities make social data more accessible across teams and help organizations understand brand sentiment, consumer behavior, and market conversations. Its media monitoring tools help PR and communications teams measure brand performance, monitor coverage, and build stronger PR and content strategies. Its social benchmarking tools allow brands to compare performance against competitors and industry standards. The platform supports business goals such as marketing strategy, product development, media relations, consumer engagement, loyalty, and sales growth. PR teams can use Lumen by Talkwalker to protect reputation and mitigate crises, while social marketing teams can identify trends, measure campaigns, and optimize strategy. Consumer insights teams can uncover unmet customer needs and build innovation programs around real market signals. Agencies can use the platform to showcase data, strengthen recommendations, and win or retain clients. By combining social listening, media monitoring, social benchmarking, audience insights, customer feedback analytics, competitor tracking, and consumer intelligence, Lumen by Talkwalker helps organizations see what others miss and act with confidence.

What is Syncly?

Syncly Social is an AI-native customer intelligence solution designed for modern, fast-growing brands. It unifies customer feedback from social media, app reviews, surveys, and support tickets into a single source of truth. Automated tagging and sentiment analysis remove the burden of manual data management. Teams can explore customer conversations in real time using advanced search and insight tools. Natural-language querying makes it easy to surface answers without technical expertise. Syncly also enables action through automated workflows and shareable reports. Smart Briefs and cross-analysis reveal deeper relationships between metrics. One-click reporting keeps teams aligned with up-to-date insights. Syncly Social turns messy, fast-moving feedback into structured intelligence. It helps brands move from listening to action with confidence. The result is clearer understanding and faster growth. Syncly empowers teams to build brands customers truly love.

Media

Media

Integrations Supported

Axis LMS
Audiense
Cerby
Facebook
Google Analytics
Hootsuite
Netino
OwlyGPT
RingCentral RingCX
Upfluence
X (Twitter)

Integrations Supported

Axis LMS
Discord
Front
Microsoft Excel
Opus 2
Salesforce
Slack
Typeform
Zapier
Zendesk

API Availability

API Availability

Pricing Information

$9,600 per year
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Talkwalker

Date Founded

2009

Company Location

Luxembourg

Company Website

www.talkwalker.com

Company Facts

Organization Name

Deep BlueDot

Date Founded

2022

Company Location

United States

Company Website

syncly.app/

Categories and Features

AI Review Management

Not specified

Brand Monitoring

Not specified

Pricing Optimization

Not specified

Reputation Management

Campaign Management
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Review Management

Not specified

Sentiment Analysis

Not specified

Social Listening

Not specified

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Engagement Tracking
Influencer Tracking

Categories and Features

AI Tools

Not specified

Customer Feedback

Not specified

Sentiment Analysis

Not specified

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