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What is Tandem?

Tandem functions as a comprehensive AI assistant integrated directly into your product's interface, offering contextual replies that are tailored to user interactions. It has the capability to grasp users' experiences, streamline complex workflows, and carry out tasks autonomously—such as clicking buttons, completing forms, navigating pages, and fulfilling various tasks. By simply adding a single script tag, product teams can manage all operations autonomously, freeing themselves from reliance on engineering resources. This cutting-edge tool has been adopted by companies like Qonto, Aircall, and Sellsy, leading to a remarkable surge in activation rates of 18-20%, a 70% decrease in the volume of support tickets, and a tripling of the onboarding speed. Moreover, Tandem emphasizes user security and compliance, holding certifications such as SOC2 Type II and GDPR, and implementing AES-256 encryption to safeguard data. In conclusion, Tandem not only simplifies user interactions but also boosts overall operational efficiency significantly, making it an essential asset for modern organizations. Its integration can transform the way businesses handle customer engagement and internal processes alike.

What is FastTrack?

Infinitus empowers healthcare businesses with FastTrack™, an AI-driven copilot that automates complex administrative tasks to maximize productivity. Whether it's skipping hold times or navigating through over 1,000 payor IVR systems, FastTrack™ ensures employees can complete more calls in less time without sacrificing service quality. With AI capabilities such as intelligent call initiation, auto IVR navigation, and parallel call processing, Infinitus significantly reduces employee burden and improves workflow efficiency. This enterprise-ready solution is purpose-built for healthcare tasks like claims, prior authorizations, and benefit verification. FastTrack™ integrates seamlessly with popular CRMs and EHRs and is HIPAA and SOC 2 Type 2 compliant, making it a trusted tool for Fortune 50 companies in the healthcare industry. Designed to scale with your business, Infinitus offers a secure, compliant, and powerful solution to help healthcare providers serve more patients without adding staff.

Media

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Media

Integrations Supported

One Mortgage System (OMS)

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Tandem

Date Founded

2024

Company Location

United States

Company Website

usetandem.ai

Company Facts

Organization Name

Infinitus

Date Founded

2019

Company Location

United States

Company Website

www.infinitus.ai/product/ai-copilots/

Categories and Features

AI Copilots

Not specified

Categories and Features

AI Copilots

Not specified

AI Voice Agents

Not specified

Healthcare AI

Not specified

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