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What is Tandem Collaboration?

Teams have the ability to share their concepts through various means such as live drawings, augmented reality cues, laser pointers, real-time transcription of speech, and walkie-talkie communication, alongside traditional methods like chat messaging and screen sharing. Tandem allows organizations to set global permissions while easily accessing information through external business intelligence tools. Our platform supports Single-Sign-On (SSO) and integrates smoothly with corporate access directories. By leveraging our detailed logs, businesses can maintain the integrity and organization of essential enterprise data related to user and device registrations. Video conferencing capabilities are available on desktop, mobile, and headset devices, ensuring that team members can remain connected throughout the workplace. Additionally, users can provide an in-depth view of tools and equipment using a camera on a wearable headset, facilitating quick and efficient troubleshooting of issues. This innovative feature not only fosters improved teamwork but also significantly speeds up the resolution of challenges faced by teams, ultimately enhancing overall productivity. Such advancements highlight the importance of technology in modern collaborative environments.

What is Dynamics 365 Remote Assist?

Leverage the capabilities of Dynamics 365 Field Service to collect asset information and effortlessly integrate it with the Microsoft Power Platform or other enterprise tools. By performing remote inspections, which can include videos, screenshots, and annotations, you can significantly reduce travel costs and prevent potential delays, all from your device. Moreover, you can easily launch the Dynamics 365 Remote Assist mobile app directly from a Field Service mobile booking, enabling you to document call specifics within the timeline of the related work order, thereby improving tracking and operational efficiency. This integration not only optimizes your workflows but also elevates the quality of service you provide, fostering a more responsive and effective customer experience. Ultimately, embracing these technologies can lead to enhanced decision-making and increased satisfaction for both service teams and clients.

Media

Media

Integrations Supported

Acterys
Caliach Vision
Dynamics 365 Field Service
Kanverse
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

Integrations Supported

Acterys
Caliach Vision
Dynamics 365 Field Service
Kanverse
Saleshood
SiteOne Services
The Asset Guardian EAM (TAG)
VisualSP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$65 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Apprentice.io

Date Founded

2014

Company Location

United States

Company Website

www.apprentice.io/product/packages/tandem-collaboration

Company Facts

Organization Name

Microsoft Dynamics 365

Date Founded

2016

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/mixed-reality/remote-assist/

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