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What is Tandem Collaboration?

Teams have the ability to share their concepts through various means such as live drawings, augmented reality cues, laser pointers, real-time transcription of speech, and walkie-talkie communication, alongside traditional methods like chat messaging and screen sharing. Tandem allows organizations to set global permissions while easily accessing information through external business intelligence tools. Our platform supports Single-Sign-On (SSO) and integrates smoothly with corporate access directories. By leveraging our detailed logs, businesses can maintain the integrity and organization of essential enterprise data related to user and device registrations. Video conferencing capabilities are available on desktop, mobile, and headset devices, ensuring that team members can remain connected throughout the workplace. Additionally, users can provide an in-depth view of tools and equipment using a camera on a wearable headset, facilitating quick and efficient troubleshooting of issues. This innovative feature not only fosters improved teamwork but also significantly speeds up the resolution of challenges faced by teams, ultimately enhancing overall productivity. Such advancements highlight the importance of technology in modern collaborative environments.

What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Apprentice.io

Date Founded

2014

Company Location

United States

Company Website

www.apprentice.io/product/packages/tandem-collaboration

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Categories and Features

Industrial AR

Not specified

Categories and Features

AR Training

Not specified

Augmented Reality

Content Creation
Cross-Device Publishing
For Sales
For Training / Education
Usage Tracking / Analytics

Collaboration

Brainstorming
Document Management
Video Conferencing

Industrial AR

Not specified

Remote Support

Diagnostic Tools
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Collaboration
Remote Support
Screen Sharing
Video Chat

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