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What is TaskCall?

TaskCall is an all-encompassing platform designed specifically for the automation of incident response and management, catering to the needs of IT and DevOps professionals. It boasts an array of features such as on-call scheduling, AIOps functionalities, automated workflows, real-time call routing, comprehensive analytics, communication tools for stakeholders, and various integration options. Organizations across multiple sectors, including retail, healthcare, financial services, and government institutions, depend on this solution. By leveraging TaskCall, companies can significantly improve their capacity to detect, respond to, and resolve incidents promptly, which ultimately minimizes downtime and enhances teamwork among staff members. Additionally, the platform's advanced analytics capabilities allow teams to refine their incident management strategies continuously, ensuring that they are always improving their performance and efficiency. With the growing complexity of IT environments, the importance of such a solution cannot be overstated.

What is Shoreline?

Shoreline stands out as the sole cloud reliability platform that enables DevOps engineers to create automations in just minutes while permanently resolving issues. Its state-of-the-art "Operations at the Edge" architecture deploys efficient agents to run seamlessly in the background on every monitored host. These agents can function as a DaemonSet within Kubernetes or as an installed package on virtual machines (using apt or yum). Additionally, the Shoreline backend can either be hosted by Shoreline on AWS or set up in your own AWS virtual private cloud. With sophisticated tools designed for top-tier Site Reliability Engineers (SREs), along with Jupyter-style notebooks that cater to the wider team, troubleshooting and resolving issues becomes a straightforward task. The platform accelerates the automation creation process by an impressive 30 times, enabling operators to oversee their entire infrastructure as if it were a single entity. By handling the complex processes of establishing monitors and crafting repair scripts, Shoreline allows customers to focus on merely adjusting configurations to suit their specific environments. This comprehensive approach not only enhances efficiency but also empowers teams to maintain operational excellence with minimal effort.

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Integrations Supported

Amazon Web Services (AWS)
Ansible
Azure Kubernetes Service (AKS)
Bash
Datadog
Envoy
Google Cloud Platform
Grafana
Helm
Jira
JumpCloud
Kubernetes
Okta
PagerDuty
Prometheus
Red Hat OpenShift
ServiceNow
Sumo Logic
Terraform
Ubuntu

Integrations Supported

Amazon Web Services (AWS)
Ansible
Azure Kubernetes Service (AKS)
Bash
Datadog
Envoy
Google Cloud Platform
Grafana
Helm
Jira
JumpCloud
Kubernetes
Okta
PagerDuty
Prometheus
Red Hat OpenShift
ServiceNow
Sumo Logic
Terraform
Ubuntu

API Availability

Has API

API Availability

Has API

Pricing Information

$9/user/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TaskCall

Date Founded

2021

Company Location

United States

Company Website

taskcallapp.com

Company Facts

Organization Name

Shoreline.io

Date Founded

2019

Company Location

United States

Company Website

www.shoreline.io

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Log Management

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

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