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Ratings and Reviews 0 Ratings
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What is Tatvam?
A highly effective Voice of Customer tool enables you to delve into the depth of customer insights. Tatvam empowers you to oversee and evaluate customer feedback gathered from social media, online reviews, and support emails. Additionally, Tatvam provides comprehensive reporting on all customer feedback. By utilizing this tool, you can gain valuable knowledge on how to enhance your customer experience based on direct input from your customers. This ensures that their voices are not just heard, but actively shape your strategies for improvement.
What is Prodsight?
Customer feedback can be evaluated across various platforms, including support tickets and customer reviews. By consolidating feedback from multiple sources such as reviews, surveys, and support tickets into a single repository, organizations can gain deeper insights. Each feedback entry undergoes automatic sentiment and thematic analysis based on a predetermined taxonomy. This allows for real-time understanding of customer problems and requests, facilitating significant enhancements in customer experience. All feedback can be centralized using your preferred tools, ensuring ease of access. The system not only analyzes customer input, reviews, and support interactions automatically, but it also utilizes Prodsight to sift through conversations, pinpointing critical topics that require attention. The AI identifies themes such as cancellations, technical difficulties, and pricing concerns. Additionally, users have the option to create custom topics that focus on particular aspects and features of their service. For a thorough analysis, you can delve into sub-topics to uncover the underlying causes of issues, ultimately leading to more informed decision-making. This comprehensive approach empowers businesses to respond proactively to customer needs and improve their overall service delivery.
Integrations Supported
AskNicely
Delighted
Formsite
Formstack
Freshdesk
Google Business Profile
Google Chrome
Jotform
Retently
SatisMeter
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
$100 per month
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Tatvam Insights
Date Founded
2017
Company Location
United States
Company Website
www.tatvaminsights.com
Company Facts
Organization Name
Product Insight
Date Founded
2017
Company Location
United Kingdom
Company Website
prodsight.com
Categories and Features
Customer Experience
Analytics
Customer Segmentation
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Categories and Features
Customer Experience
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Customer Feedback
Not specified