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What is Tavisca?

Delivering an outstanding customer experience goes beyond simply timing our communications; it involves how we connect across a diverse array of digital platforms, devices, and channels, ultimately nurturing personalized relationships and meaningful exchanges. No matter the channel we use, our committed customer experience team, equipped with cutting-edge tools, ensures that your customers enjoy the highest quality interactions while upholding a cohesive brand image. At the core of our operations lies a data-driven ecosystem, with analytics being a fundamental aspect of every customer interaction. As a result, our agile and context-sensitive platform effectively boosts customer lifetime value. By utilizing sophisticated machine learning and algorithmic techniques for personalization, we tackle a variety of sectors including call center fraud, gaming, marketing, content intelligence, customer insights, digital concierge services, and wider engagement initiatives. In addition, we provide interactive drill-down dashboards that enable clients to discover valuable insights and foster collaborative engagement in an analytics environment that stimulates strategic innovation and development. This holistic strategy not only enhances the customer journey but also lays a solid groundwork for ongoing business success while adapting to the evolving market landscape. This adaptability is essential for staying relevant in a fast-paced digital world.

What is Keepcon?

Keepcon places a strong emphasis on text-based interactions across digital platforms, ensuring effective engagement with customers and users. Recognizing that each sector requires prompt and accurate information customized to its unique demands, we centralize all digital communications within our service framework. This strategy not only lowers operational costs but also boosts the overall efficiency of contact centers. By integrating cutting-edge artificial intelligence with the skills of a diverse team of linguists focused on semantics, Keepcon develops innovative solutions that enable the automated handling of significant information volumes. This capability supports the precise categorization of content and colloquial language in Spanish, Portuguese, and English. Furthermore, by unifying all customer service digital channels into a single platform, we provide faster and more effective responses to customer inquiries and complaints, while AI technology assists our operators in improving their performance. Consequently, our methodology revolutionizes customer service interactions, rendering them more efficient and responsive than ever before, ultimately enhancing user satisfaction.

Media

Media

Integrations Supported

Rivery

Integrations Supported

Rivery

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tavisca

Date Founded

2008

Company Location

India

Company Website

www.tavisca.com/platforms/#customer-experience

Company Facts

Organization Name

Keepcon

Date Founded

2008

Company Location

Argentina

Company Website

keepcon.com/en/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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