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What is TeamInbox?

Effortlessly improve team collaboration with the implementation of shared inboxes. By creating common inboxes, you cultivate an environment of transparency that enhances comfort and clarity in communication among team members. This setup ensures you remain informed about your team's activities, preventing any important detail from being overlooked. By linking your team’s email addresses to these shared inboxes, every member added can access and review ongoing conversations. TeamInbox offers vital tools for effective collaboration, centralizing all communications in a single, easy-to-navigate location. Engage in real-time discussions on complex topics, which allows your team to provide accurate and timely responses. The satisfaction of maintaining an empty inbox cannot be overstated. You can delegate specific threads to individuals, archive them after final responses, or snooze less urgent matters, which keeps your workspace organized. With clearly assigned owners for each thread, team members can readily identify who is responsible for specific tasks, significantly reducing the likelihood of duplicated efforts. Streamline your communication by routing everything through TeamInbox, eliminating the need to switch between various applications and enhancing overall efficiency. By adopting this more organized approach to teamwork, you will likely witness a remarkable increase in productivity and cohesion within your team. As collaboration becomes smoother, the potential for creative solutions and innovative ideas will flourish.

What is SupportBee?

SupportBee's ticketing solution is crafted to assist teams in efficiently overseeing, prioritizing, and collaborating on customer support requests. It operates like an email service, where the shared inbox facilitates smooth and private interactions with clients, maintaining the intimate feel of email correspondence. Unlike a standard email account, our platform enhances teamwork by enabling the allocation of tickets to designated agents and teams, thus ensuring responsibility and reducing the risk of oversight. Moreover, the inclusion of KBee, our integrated knowledge base tool, enables customers to seek solutions on their own, thereby minimizing the necessity for direct support inquiries. This feature works seamlessly with our Shared Inbox, allowing your team to swiftly access and distribute links to relevant support documentation while interacting with clients. Additionally, this configuration significantly boosts the productivity of customer service processes, which in turn fosters increased customer satisfaction and loyalty. As a result, SupportBee not only streamlines support tasks but also contributes to a more empowered and informed customer base.

Media

Media

Integrations Supported

Basecamp
CA Flowdock
Capsule
ClickUp
Customer.io
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira Work Management
Quickwork
Revamp CRM
Slack
Teamwork.com
Trello
Wufoo
Zoho CRM
Zoho Directory
Zoho Mail

Integrations Supported

Basecamp
CA Flowdock
Capsule
ClickUp
Customer.io
Desktop.com
FormCrafts
GitHub
Insightly
Integry
Jira Work Management
Quickwork
Revamp CRM
Slack
Teamwork.com
Trello
Wufoo
Zoho CRM
Zoho Directory
Zoho Mail

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/teaminbox/

Company Facts

Organization Name

SupportBee

Date Founded

2011

Company Location

United States

Company Website

supportbee.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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