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What is TeamViewer DEX?

TeamViewer DEX is a comprehensive Digital Employee Experience platform designed to eliminate technology-related barriers across modern workplaces. It offers real-time visibility into digital performance, capturing insights on device stability, applications, networks, and user interactions. Through automated diagnostics and intelligent remediation, DEX resolves many issues instantly—reducing ticket volume and keeping employees focused on their work. IT teams gain unified analytics dashboards, sentiment scoring, endpoint status overviews, and detailed root-cause analysis tools. With powerful automation, scriptable workflows, and proactive alerts, DEX helps teams prevent incidents before they escalate. Enhanced patching reliability strengthens organizational security and reduces vulnerability exposure. The platform drives significant ROI through operational efficiencies, lower downtime costs, and higher employee satisfaction. Its cloud-scale architecture enables efficient management of large, distributed workforces without increasing IT headcount. Companies using TeamViewer DEX report better digital experiences, higher retention, and fewer disruptions across the business. The platform transforms IT from reactive troubleshooting to strategic experience management.

What is Ivanti Neurons for Digital Experience?

Ivanti Neurons for Digital Experience equips IT, security, and service desk teams with the ability to monitor, assess, and improve the real-time digital experience of employees by gathering and consolidating data related to usage, performance, and security across a range of devices and applications. By utilizing interactive automation bots, it collects contextual feedback that enables the evaluation and monitoring of user experiences over time, which is crucial for forecasting potential drops in productivity. The platform proactively identifies and addresses possible IT and security issues, recommends solutions, and employs self-healing automation to resolve problems before they adversely impact users. Built on a quickly deployable cloud framework, it integrates smoothly with both Ivanti and external ecosystems, promoting the discovery of devices and applications, thorough monitoring, synthetic testing of SaaS solutions, and insights collection through qualitative Voice of the Employee (VoE) surveys. A unified dashboard presents detailed DEX scoring at both the device and user levels, as well as organization-wide insights, enhanced by application analytics, predictive insights, and a vast library of automation bots. This holistic method not only simplifies the user experience but also significantly boosts overall workplace productivity, fostering an environment where employees can thrive. By ensuring a seamless digital experience, organizations can better retain talent and improve employee satisfaction.

Media

Media

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Ivanti
ServiceNow

Integrations Supported

Axonius
Azure Virtual Desktop
Citrix DaaS
IGEL
Ivanti
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com/en-us/products/dex/

Company Facts

Organization Name

Ivanti

Date Founded

2017

Company Location

United States

Company Website

www.ivanti.com/products/ivanti-neurons-for-digital-experience

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