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What is TeamViewer?

TeamViewer is a widely recognized software that enables remote access and support, allowing users to connect to and control computers or devices from virtually any location around the world. Its primary applications include troubleshooting technical problems, offering IT services, and delivering customer assistance. The platform facilitates secure file sharing, real-time collaboration, and remote desktop access across various operating systems like Windows, MacOS, Linux, iOS, and Android. Equipped with robust security measures, such as end-to-end encryption and two-factor authentication, TeamViewer ensures that remote connections are both safe and dependable. This software is utilized by individuals, IT experts, and large organizations alike, enhancing productivity, enabling effective remote support, and streamlining device management processes. Furthermore, its versatility makes it a go-to solution for many businesses seeking to improve their operational efficiency.

What is Cisco Webex Support?

Stand by your clients, ensuring that support is readily available whenever they need it. Provide immediate assistance and exceptional customer care to individuals around the world. By shortening call times, you can achieve faster resolutions while also reducing overall costs. With Cisco Webex Support, you don't just meet expectations; you exceed them. This adaptable platform is designed for remote technical support, offering round-the-clock assistance to customers globally. To grow your business, it is essential to be accessible when your clients seek help. Enhance your organization with outstanding service that can be accessed from virtually anywhere. Decreasing wait times results in lower customer dissatisfaction and fosters a more satisfied clientele. Your customers can easily request assistance directly through your product, website, or email, enabling them to be quickly queued and connected to prompt support, allowing them to continue their tasks without interruption. Equip your representatives with a robust set of tools that empower them to thrive in their roles. They can assist multiple clients at once, navigate across diverse platforms, and easily overcome security obstacles. By doing so, you not only enhance your team's capabilities but also significantly improve the overall customer experience, fostering loyalty and trust in your brand. Striving for excellence in customer service creates a competitive edge that can set your business apart in a crowded marketplace.

Media

Media

Integrations Supported

Active Directory
Advantech WebAccess/CNC
AppTec EMM
Atera IT Autopilot
Control D
Freshservice
Guthrie CAD Viewer
Halo Service Desk
Jira
KAMWISE
LiveChat
SeamlessDesk
Skypaq
Stackreaction
Syncro
Teamstack
Trelica
XEOX
Youzer
Zendesk

Integrations Supported

Active Directory
Advantech WebAccess/CNC
AppTec EMM
Atera IT Autopilot
Control D
Freshservice
Guthrie CAD Viewer
Halo Service Desk
Jira
KAMWISE
LiveChat
SeamlessDesk
Skypaq
Stackreaction
Syncro
Teamstack
Trelica
XEOX
Youzer
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$24.90 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeamViewer

Date Founded

2005

Company Location

Germany

Company Website

www.teamviewer.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/remote-support.html

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Meeting

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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