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Ratings and Reviews 0 Ratings
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What is Tech-Support Pro?
Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.
What is Evia WMS?
Handling warranty and RMA documentation for a large volume of mobile devices on a daily basis can be quite daunting for mobile dealers and customer support teams. The constant influx of mobile phones needing replacement, repair, or refunds complicates the task of keeping precise records. It is also essential to ensure timely responses to every device returned by customers. This is precisely where a Warranty Management System becomes crucial. Evia's Warranty Management System offers thorough, end-to-end solutions specifically designed to meet the needs of its clients, greatly boosting productivity. In addition, Evia's warranty management software, referred to as 'WMS,' is instrumental in enhancing product quality by tracking frequent claims and lowering operational costs. This enhancement in performance ultimately results in improved customer satisfaction. Ultimately, Evia's Warranty Management System is crafted to enhance the efficiency and success of mobile suppliers, providing significant advantages to dealers and their enterprises. The adoption of such a system can transform the way mobile businesses handle warranty processes, fostering a more organized and responsive service environment.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
$99/month
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Not specified
Training Options
Online Training
Company Facts
Organization Name
KeplaCloud
Date Founded
2026
Company Location
United States
Company Website
keplacloud.com/tech-support-pro
Company Facts
Organization Name
Evia Information Systems
Company Location
India
Company Website
www.eviaglobal.com
Categories and Features
Help Desk
Not specified
Categories and Features
Warranty Management
Product Registration