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Ratings and Reviews 0 Ratings
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What is HarePoint HelpDesk for SharePoint?
A remarkable helpdesk solution specifically designed for your SharePoint environment greatly improves the quality of your IT support services while fostering both effectiveness and transparency. Users have the ability to submit their requests through a web form or email, which are then converted into a unified ticket list. HelpDesk operators are promptly alerted about new requests or user replies, effectively mitigating the risk of violating service level agreements (SLAs). The system meticulously monitors response times and facilitates escalation or alerts for any approaching deadlines, guaranteeing timely assistance. Comprehensive reports can be generated to evaluate the quality of support services and track essential performance metrics. Moreover, if a request remains unaddressed beyond the set timeframe, it is automatically escalated to ensure it receives the necessary attention. Clients can verify the completion of resolutions, minimizing the chances of missed requests through an extensive array of automatic notifications and escalation features. Additionally, the system proactively reduces the number of incoming requests by showcasing relevant articles from the integrated knowledge base before a request is made, thereby enhancing user self-service opportunities. This method not only simplifies the support process but also empowers users to resolve issues on their own, ultimately leading to a more efficient helpdesk operation and improved user satisfaction. By integrating these features, the helpdesk system fosters a more proactive and user-centric approach to IT support.
Integrations Supported
API Availability
API Availability
Pricing Information
$99/month
Pricing Information
$1,299 per server
Free Trial Offered?
Supported Platforms
SaaS
Android
Supported Platforms
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
KeplaCloud
Date Founded
2026
Company Location
United States
Company Website
keplacloud.com/tech-support-pro
Company Facts
Organization Name
HarePoint
Date Founded
2003
Company Location
Canada
Company Website
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx
Categories and Features
Help Desk
Not specified
Categories and Features
Help Desk
Not specified