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What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

What is HisabOne DealerCore?

HisabOne DealerCore functions as a comprehensive ERP solution specifically designed for distributors, dealerships, wholesalers, and multi-branch operations. By integrating vital functions such as accounting, sales, inventory oversight, warehousing, procurement, service delivery, and financial management into one cohesive system, it streamlines operations for users. The software boasts advanced features for managing multi-warehouse inventory, tracking at the serial/VIN level, facilitating stock transfers, conducting inventory valuations, handling quotations, managing sales orders, overseeing customer credit, and processing accounts receivable and payable, as well as offering general ledger management, bank reconciliations, tax supervision, and in-depth financial reporting. Moreover, for dealerships and equipment distributors, DealerCore includes specialized features like floor-plan financing, trade-in management, lender payoffs, unit lifecycle tracking, warranty management, service and repair order handling, parts management, and technician workflows. This platform is particularly beneficial for sectors such as automotive, machinery, medical equipment, industrial products, spare parts, and various distribution industries that demand real-time visibility and strong financial governance. With its extensive capabilities, businesses can significantly enhance their operational efficiency and achieve better overall performance. Additionally, the ability to customize workflows and reporting options allows organizations to tailor the system to their unique needs, further driving productivity and effectiveness.

Media

Media

Integrations Supported

Integrations Supported

HisabOne Retail Suite
HubSpot CRM
WhatsApp

API Availability

API Availability

Pricing Information

$99/month

Pricing Information

$30/user
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Windows
On-Prem
Chromebook

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Company Facts

Organization Name

HisabOne (Private) Limited

Date Founded

2025

Company Location

Pakistan

Company Website

dealercore.hisabone.com

Categories and Features

Help Desk

Not specified

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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